Culture: The Foundation of Your Experience
It's our people, supported by our culture, who enable Omni to be among the best places to work in the business. Remaining true to the fundamentals of hospitality, we are in the business of exceeding guest expectations.
Mission
Omni Hotels & Resorts will exceed the expectations of our guests, inspire and reward our Associates, and provide superior financial results to those who entrust us with the management of their assets.
History
Our History is a unique blend of New England tradition and Texas entrepreneurial spirit.
The Dunfey Family of New England founded the company in 1958. From its humble beginnings at the 35-room Lamie's Motor Inn in Hampton, New Hampshire, the business grew to more than 8,000 rooms. In 1983, upon acquisition of Omni International Hotels with three properties in Atlanta, Norfolk and Miami, Dunfey changed its name to Omni Hotels and began focusing on operating first-class, full-service hotels.
In February 1996, TRT Holdings from Corpus Christi, Texas purchased Omni Hotels and relocated its corporate office to Dallas. The company was transformed through immediate implementation of a company-wide capital improvements program, investment in new technology and significant property acquisitions and renovations.
In the past several years, Omni Hotels & Resorts has developed new hotels in Fort Worth, Dallas and soon in Nashville – headquarter hotels for their respective convention centers which are anything but conventional. We have also added exceptional resorts in Bedford Springs, Mount Washington and Amelia Island. Collectively, these properties enhance our brand's reputation, provide new destinations and experiences for meeting planners and guests, and represent career-advancement opportunities for our Associates.
But we never forget our roots – the Trilogy, the Power of One, Mirror Image and our Core Value of treating every Associate as a valuable member of the family – which sustain us through our growth and evolution and keep us grounded in the history that launched our remarkable service culture.
Founded on the Six Pillars of our Culture, our Associates value the principles by which we operate.
The Power of One
The Power of One is the essence of our service philosophy. It reflects our belief that every single guest interaction is an opportunity, or a moment, for an Associate to delight a guest and, ultimately, deliver a memorable experience. Our recognition and communications programs have evolved from these four simple, yet powerful words.
Mirror Image
Creating a dynamic relationship between our Associates and guests begins with the relationship between our Associates and their managers. We believe that, to the degree that management exhibits care and concern for Associates, they in turn will 'mirror' that care and concern to our hotel guests.
Trilogy
The fundamental philosophy by which we operate states that to be successful in business, you must satisfy the needs of Associates, Guests and Ownership. Maintaining that balance allows us to create the unique experience for which Omni is known.
Omni Service Tradition
Associates on the front line are in the best position to influence customer service. Through daily open communication and regular department meetings, Associates are encouraged to share their opinions and ideas in an effort to continually improve the service we provide to our guests.
Omni Service Champion
Because Associates are our most valuable asset, it is important that we consistently recognize their efforts. Associates who exceed the expectations of our internal customers and external guests are recognized and rewarded through the Omni Service Champion program.
Moments of Service
Our guests expect the best. For this reason, Moments of Service, our service excellence program, exists to provide constant skill reinforcement through service auditing.