Omni Hotels & Resorts Earn Highest Ranking from J.D. Power and Associates
IRVING, TX (July 27, 2010) — Omni Hotels & Resorts ranked highest among 15 upscale hotel brands, according to the J.D. Power and Associates 2010 North America Hotel Guest Satisfaction Index StudySM released today. This marks the company’s fourth time as the top hotel in the segment as the brand first earned the highest ranking in 2000 and also took top honors in 2005 and 2006.
According to the J.D. Power and Associates study, Omni Hotels & Resorts achieved an overall score of 817 compared with the average 791 score for the upscale segment. The study is based on responses from over 53,000 guests who stayed in a hotel from May 2009 through June 2010.
“Our brand culture is relentlessly focused on delivering exceptional service to our guests,” said Mike Deitemeyer, president of Omni Hotels & Resorts. “This ranking is a testament to our outstanding associates and unique luxury properties, which incorporate the authentic local flavor of a destination, creating a truly memorable experience for both business and leisure travelers.”
This top ranking demonstrates Omni’s emphasis on enriching the guest experience. For more than 20 years, the luxury brand’s loyalty program, Select Guest, has provided a heightened level of personalized service and today, guests receive perks such as complimentary Wi-Fi, pressing, shoe shines, morning beverage delivery service and eco-friendly housekeeping options - to name a few - as well as the ability to earn one free night for every ten nights.
About Omni Hotels & Resorts
Omni Hotels & Resorts creates genuine, authentic guest experiences that take guests on “A Total Departure” to 45 distinct luxury hotels and resorts in leading business gateways and leisure destinations across North America. From exceptional golf and spa retreats to dynamic business settings, each Omni showcases the local flavor of the destination while featuring four-diamond services, signature restaurants, Wi-Fi connectivity and unique wellness options. Known for its award-winning, personalized service, Omni leaves a lasting impression with every customer interaction, with a heightened level of recognition and rewards delivered through its Select Guest loyalty program and the company’s “Power of One” associate empowerment program. To get additional information or book accommodations, visit omnihotels.com or call 1-800-The-Omni.
About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company operating in key business sectors including market research, forecasting, performance improvement, training, Web intelligence and customer satisfaction. The company’s quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.
* Omni Hotels received the highest numerical score among upscale hotels in the proprietary J.D. Power and Associates 2010 North America Hotel Guest Satisfaction Index StudySM. Study based on responses from 53,174 guests measuring 15 upscale hotels and measures opinions of guests who stayed in a hotel May 2009-June 2010. Proprietary study results are based on experiences and perceptions of consumers surveyed June 2009-June 2010. Your experiences may vary. Visit jdpower.com.