Terms & Conditions
About Your Membership
Omni Select Guest loyalty program membership is intended for individuals. Membership is complimentary. Enrollment in Select Guest automatically includes and entitles the member to global membership benefits in GHA Discovery, a loyalty program of the Global Hotel Alliance and its affiliated hotel brands.
Omni Hotels Select Guest membership is automatically renewed every two years with at least one stay at Omni Hotels in the previous 24-month period.
Tier status is achieved or renewed based on the following annual criteria (January 1 through December 31):
- Gold Level 0-9 nights
- Platinum Level 10-29 nights
- Black Level 30+ nights
At the end of each year, every member’s eligible room nights are reviewed and their Select Guest membership level is adjusted based upon the ability to meet the specified nights required of each tier level. Should a member be unable to meet the required number of nights for each level within a given year, the respective tier status will be changed.
For example, if a member achieves Platinum level in August 2012, that level will be maintained through December 31, 2013 and will only be lost should the member not achieve the minimum nights (10) required for Platinum level in 2013.
Guaranteed Room Availability for Platinum and Black Level Members
Omni Hotels will guarantee room availability for Platinum Level members who call 24 hours prior to the arrival date and for Black Level members who call before 4pm on the day of arrival. In order to ensure that the Member benefits accordingly from the room availability guarantee, the Member must always explicitly request such guarantee at the time of reservation. Limit one room per member. Room type availability and room rates are not guaranteed. If a rate for which you are normally eligible is not available, your reservation will be subject to the prevailing rate for the accommodations available. Certain blackout dates will apply for special events, to review the blackout dates, click here.
Member will earn free night awards as a benefit of our loyalty program.
Free Night Award
One free night award will be earned by Qualifying Members for every twenty (20) Qualifying nights at a qualifying rate at Omni Hotels & Resorts. Free night awards expire twelve (12) months from the date issued. Platinum and Black level members earn double night credits toward free nights. Free night benefits are intended for use by the member only. All accommodations are subject to availability at the time reservations are made. When redeeming free night awards, certain blackout dates will apply for special events, to review the blackout dates, click here. Free nights redemption is applicable for room rate only. Taxes, fees, and other charges may apply and will be charged and due upon check-out. Free nights award does not include food & beverage items at our all-inclusive resorts.
Cancelling a free night certificate reservation will result in the certificate being re-issued for future use as long as the certificate has not expired. Expired free night certificates will not be reissued.
Omni Hotels & Resorts reserves the right to modify any visit or free night certificate postings made in error.
For questions or concerns, call toll-free: 1-877-440-6664.
“GHA Discovery Local Experiences”
"GHA Discovery Local Experiences" are awards at the Platinum and Black Level of the Select Guest Program. They include special activities, cultural experiences, attractions and events not easily available or accessible to the general public. Members receive Local Experience awards for membership when they upgrade to the next level, stay at a GHA Brand Hotel for the first time, or renew their status. See GHA Discovery Terms & Conditions for more details on earning and redeeming “GHA Local Experiences.”
Structure and Duration of Program
Omni Hotels reserves the right to alter, modify or discontinue this program at any time. Omni Hotels is not responsible for, and reserves the right to correct any typographical errors regarding qualification requirements. All interpretations of these terms and conditions shall be at the sole discretion of Omni Hotels. These terms and conditions supersede all prior terms and conditions. Void where prohibited by law. Any income tax liability is the sole responsibility of the recipient. Additional restrictions may apply. Any questions concerning eligibility for free nights must be raised by guest prior to check in.
Privacy and Other Policies
One "Qualifying Stay" is a stay of one or more consecutive nights spent at the same hotel (whether or not a member checks out and checks back in again), during which a Qualifying Member pays a Qualifying Rate for at least one night during the stay. If a Select Guest member is not named on the reservation prior to departing the hotel, the stay is not a Qualifying Stay. Stays prior to six months from today are not Qualifying Stays. Mokara Hotel & Spa and Villas of Amelia Island Plantation do not participate in the Select Guest Program therefore stays at these brands are not considered a Qualifying Stay.
A “Qualifying Rate” is a rate available to the general public for such night, but specifically does not include the following rates: (1) tours series rates and charter rates (2) room rates for airline staff and crew where rooms are pre-booked and paid for by the airline or directly; (3) travel-industry staff rates; (4) any employee rates, employee family or employee friends discount rates; (5) other discounted rates; (6) any complimentary, free, traded or bartered night stays, or any stays in connection with gift certificates or other awards or vouchers; and (7) bookings made through an online travel website (i.e. Hotwire, Priceline, Expedia, Hotels.com, Travelocity, or Orbitz). Omni Hotels shall determine if a rate is a Qualifying Rate in its sole discretion.
A “Qualifying Guest” is a registered Select Guest Member whose name appears on the room reservation and who pays for the room. Associations, corporations, and groups are not Qualifying Members. If a Qualifying Member reserves and pays for more than one room, free night awards are earned on a maximum of two rooms during such stay. Free night awards may not be transferred from one member to another. Only one member per room, per stay may receive credit. If two or more members occupy the same room, credits will be awarded only to the member whose name appears on the room reservation. If more than one name is on a single room reservation, awards will be credited to the member whose name appears first. Members who have any past due balance owing to Omni Hotels forfeit any awards earned. Employees of Omni Hotels and its affiliates are not eligible to earn free night awards.