SPA PREPARATION
Welcome to The Spa at Omni Los Angeles Hotel. We are committed to you having a relaxing experience that empowers you to be well every day. Please continue reading this page to find important information to know prior to indulging in our holistic spa services.
RESERVATIONS
To ensure a memorable experience, please make your reservations well in advance. Services are provided daily, by appointment only. For reservations and a full list of services, please click here, or contact the Spa Director at (213) 300-0456 (ext. 4168 from guestroom phone) or email omni@thankyouandbewell.com
FACILITY USE
Guests and visitors can enjoy services seven days a week, by appointment. Services beginning before 9:00 a.m. or extending past 9:30 p.m. incur an extra $20 service fee.
PERSONAL POSSESSIONS
We regret that we cannot be held responsible for the loss of, or damage to, personal articles including clothing and accessories. We ask that you remove all jewelry before any service. We recommend leaving your jewelry at home or in the safe in your guest room.
ARRIVAL TIME
Please arrive 5 minutes prior to your treatment to allow time to check-in. Arriving late for your scheduled service will deprive you of valuable treatment time. To avoid delaying the next guest, your treatment will end at the designated time, regardless of how late you begin.
CELLULAR PHONE
The Spa is an adult environment of relaxation and tranquility. Please respect all of our guests’ rights to privacy and quietude by turning off cellular phones when you enter the Spa.
GRATUITY
Please note that gratuity is not included in treatment pricing. 18-20% is a customary gratuity on spa services.
CANCELLATION POLICY
If you must cancel or reschedule your service, please let us know at least four office hours ahead of time (office hours are 10:00 a.m. to 7:00 p.m.) to avoid being charged for a scheduled treatment. Groups of 10 or more, booking services in the Spa, require a two-week guarantee. The Spa strictly adheres to our cancellation policy. The Spa can be reached directly at (213) 300-0456.