CHECK-IN/CHECK-OUT

Check-in: 4:00 p.m./Check-out: 11:00 a.m. 

AGE POLICY

Guests must be 21 years of age to rent a room. Guests 17 years of age and younger are considered children.

CANCELLATION POLICY

Cancellations within three days of arrival will be charged one night's room rate and tax. Cancellation policy is subject to change based on packages, groups and seasonal periods.

CASH PAYING GUESTS

A credit card is required to reserve a room. Guests wishing to pay for their stay with cash will need to pay for their stay in full plus a $75-per-day incidental deposit at time of check-in.

CREDIT CARD/DEBIT CARD POLICY

The use of a debit card will initiate, at the time of check-in, an immediate deduction from your bank account for your room rate, inclusive of tax, for all room nights plus $75 per night for incidentals. Upon check-out, any unused funds will be credited back to your account. Based upon the business rules of your bank, it may take 72 hours or longer for your bank to process this back to your account.

EARLY DEPARTURE POLICY

There will be a charge of one night's room plus tax for guests departing prior to their departure date and after 5:00 p.m.

GOOD NIGHT’S REST POLICY

To ensure the comfort and enjoyment of all our guests, the hotel enforces a Good Night’s Rest Policy in our guest rooms. Only registered guests are permitted to enter guest room elevators or guest rooms after 10:30 p.m. All guests must be registered at check-in. If a disturbance is created as a result of a party or noise from a guest room, all guests in the room will be asked to leave the hotel without a refund. These guidelines are in place to ensure every guest enjoys a peaceful and pleasant stay in our hotel.

PAYING FOR ANOTHER GUEST’S ROOM

If you would like to pay for another guest’s room, please contact the hotel at (504) 524-8200.

PET POLICY

Omni Riverfront Hotel is a pet-friendly hotel. Guests must have a valid credit card on their reservation. A non-refundable cleaning fee of $150 will be charged per stay per room (not per pet). One pet allowed per guest room. If a guest will have two or more animals in the room, he or she must contact the hotel directly to discuss. Only dogs and cats are allowed. Extreme or wild animals are not authorized. In the event a dog begins to bark or is the cause of guest complaints, the guest will be asked to remove the pet. The pet must be placed in a carrier when housekeeping, mini-bar staff or engineering enters the room. The guest will be required to sign a document accepting complete financial responsibility for any damage caused by the pet. Guide dogs for the blind or otherwise disabled are exempt from the pet policy—there is no pet fee.

SMOKING POLICY

The hotel is 100 percent non-smoking. It is up to the discretion of hotel management how much a guest may be charged for smoking on property.

PACKAGE RECEIVING POLICY

Receiving services available starting at a fee of $5 per box. Additional fees will be based on size and complexity of delivery. Contact hotel in advance to arrange any pallet handling starting at $100 per pallet. Reception and signing of pallets will only occur with notification of pallet being sent prior to shipment. .

WELLNESS POLICY

Any use of Omni’s fitness centers, Fit Kits, Sleep Kits, or participation in off-site exercise classes or other programs offered by Omni (“Wellness Benefits”) is done at participant’s sole risk. Omni shall not be liable for any injuries, loss, or damage to the participant or participant’s personal property resulting from the use of the Wellness Benefits, regardless of whether it occurs as a result of Omni’s negligence. If the participant chooses to use the Wellness Benefits, the participant hereby expressly waives any claim of liability - for personal/bodily injury or damages - which occurs to the participant or for any loss of or injury to person or property. This waiver is intended to be a complete release of any responsibility for personal injuries and/or property loss/damage sustained by any participant while on Omni’s premises or at off-site exercise classes, whether using exercise equipment or not.