CHECK-IN/CHECK OUT
Check-in: 4 PM /Check-out: 11 AM
ARRIVAL AT THE VILLAS AND SUNSET LODGE & SUITES
Open 24 hours a day. Self parking is available at the Villas and the Sunset Lodge & Suites. During your stay we offer a complimentary shuttle to any resort location (main resort, pools, golf, Leadbetter Academy, Villas and Sunset Lodge).
AGE REQUIREMENT POLICY
In order to reserve a room and check in at our property, you must be at least 21 years of age. A photo ID is required at check-in.
CHILDREN’S AGES
A “child” is any individual who is 17 years of age or younger.
RESORT SERVICE CHARGE
A resort service charge of $40 plus tax, per night, will be added to the daily room rate. This resort charge allows guests to enjoy many resort services and activities without having to incur miscellaneous charges.
Resort service charge includes:
- Premier In-Room Wi-Fi
- Two bottled waters in room per day
- Scheduled transportation to Walt Disney World® theme parks – Reservations are required*
- Use of our three state-of-the-art fitness centers (24 hour access)
- Complimentary access to Crane's Adventure Golf
- Access to basketball court (includes recreation equipment which may be checked out from the Pool Concierge at the Towel Hut)
- Access to the tennis and basketball courts near the Villas and Sunset Lodge and Suites (includes recreation equipment which may be checked out from the Sunset Lodge Concierge)
- Access to resort pools
- No charge for local and 800 access call connections
- Turn down service (upon request)
- In-room coffee and tea
*The Walt Disney World® transportation that accesses all Disney attractions is available with advance reservations. Please see front desk agent for details. Please allow up to 48 hours notice for transportation that requires a chair lift or other ADA accommodation.
PAYMENT POLICY
The use of a debit card will initiate, at the time of check-in, an immediate deduction from your bank account for your room rate, inclusive of tax, for all room nights plus $100 per night for incidentals. Upon check-out, any unused funds will be credited back to your account. Based upon the business rules of your bank, it may take 72 hours or longer for your bank to process this back to your account. If you are paying by cash, full payment is due at time of check-in, including a $100 per day deposit for incidentals.
FLORIDA STATE TAX EXEMPT
If your reservation should be Florida State Tax Exempt, please click here for required documentation.
PET POLICY
Pets under 50 lbs. are allowed on the second floor of the main resort building, deluxe rooms only. Each room with a pet will be charged a non-refundable cleaning fee of $195 per stay for the first pet and $100 additional for a second pet (if applicable). Pets are not permitted in the villas. There are four ChampionsGate suites on the second floor, but not all have a balcony. If traveling with a pet and guests want a balcony, please request one when booking the suite. Please click here (PDF, 537 KB) for the pet policy and helpful information about traveling with your pet to ChampionsGate.
**Note: Room Restrictions do not apply to service animals**
GOOD NIGHT’S REST POLICY
To ensure the comfort and enjoyment of all our guests, the hotel enforces a Good Night’s Rest Policy. Only registered guests are permitted to enter guest room elevators or guest rooms after 10:30 p.m. All guests must be registered at check in. If a disturbance is created, as a result of a party or noise from a guest room, all guests in the room will be asked to leave the hotel, without a refund.
SMOKING POLICY
All guest rooms and guest areas are non-smoking.
WELLNESS POLICY
Any use of Omni’s fitness centers, Fit Kits, Sleep Kits, or participation in off-site exercise classes or other programs offered by Omni (“Wellness Benefits”) is done at participant’s sole risk. Omni shall not be liable for any injuries, loss, or damage to the participant or participant’s personal property resulting from the use of the Wellness Benefits, regardless of whether it occurs as a result of Omni’s negligence. If the participant chooses to use the Wellness Benefits, the participant hereby expressly waives any claim of liability - for personal/bodily injury or damages - which occurs to the participant or for any loss of or injury to person or property. This waiver is intended to be a complete release of any responsibility for personal injuries and/or property loss/damage sustained by any participant while on Omni’s premises or at off-site exercise classes, whether using exercise equipment or not.