CHECK-IN /CHECK-OUT
Check-in: 3:00 p.m./Check-out: Noon
CASH PAYING GUESTS
Guests paying in cash must pay their room charges and taxes in full at the time of check-in. We do not accept cash as a security deposit.
DEBIT CARD PAYMENT POLICY
The use of a debit card will initiate, at the time of check-in, an immediate deduction from your bank account for your room rate, inclusive of tax, for all room nights plus $250 CAD for standard rooms and $500 CAD for suites as a security deposit. Upon check-out, any unused funds will be credited back to your account. Based upon the business rules of your bank, it may take 72 hours or longer for your bank to process this back to your account.
PERSONAL CHECKS
We do not accept personal checks for payment.
EARLY DEPARTURE FEES
Any changes made to a reservation, including early departure will incur a charge of one night's room and taxes if the change is made within 24 hours of arrival.
GOOD NIGHT’S REST POLICY
To ensure the comfort and enjoyment of all our guests, The Omni King Edward Hotel enforces a Good Night's Rest Policy in our guest rooms. Only registered guests are permitted to enter guest room elevators or guest rooms after 10:30 p.m. All guests must be registered at check in. If a disturbance is created, as a result of a party or noise from a guest room, all guests in the room will be asked to leave the hotel, without a refund. These guidelines are in place to ensure every guest enjoys a peaceful and pleasant stay in our hotel.
PET POLICY
The Omni King Edward Hotel is pet friendly for pets up to 40 lbs. Pets should not be left in the guest rooms unattended. There is a $150 non-refundable cleaning fee per stay. For any questions regarding this policy, please contact the hotel at 416-863-9700.
SMOKING POLICY
The hotel is a non-smoking environment. If guests are smoking in-room, there will be an additional cleaning fee of $500.
WELLNESS POLICY
Any use of Omni’s fitness centers, Fit Kits, Sleep Kits, or participation in off-site exercise classes or other programs offered by Omni (“Wellness Benefits”) is done at participant’s sole risk. Omni shall not be liable for any injuries, loss, or damage to the participant or participant’s personal property resulting from the use of the Wellness Benefits, regardless of whether it occurs as a result of Omni’s negligence. If the participant chooses to use the Wellness Benefits, the participant hereby expressly waives any claim of liability - for personal/bodily injury or damages - which occurs to the participant or for any loss of or injury to person or property. This waiver is intended to be a complete release of any responsibility for personal injuries and/or property loss/damage sustained by any participant while on Omni’s premises or at off-site exercise classes, whether using exercise equipment or not.