Frequently Asked Questions

Common questions and answers about our loyalty programs


General Information

Select Guest® is our loyalty program, which features three membership levels, offering you complimentary WiFi and the opportunity to earn free nights on your very first stay. Starting on your second stay you will be rewarded with even more exclusive benefits including complimentary morning beverage, complimentary pressing and shoe shine, express check-in/out and more! Plus, you can update your profile with preferences so we can customize your stay.

Enrollment in Select Guest® automatically includes and entitles the member to global membership benefits in GHA Discovery, a loyalty program of the Global Hotel Alliance and its affiliated hotel brands.

View the full list of privileges here.

Enroll online to create your profile with your preferences, prior to your visit, or enroll at the front desk during your next stay.
You join Select Guest® as a Gold level member. Stay at least 10 nights at a qualifying rate during the year to be upgraded to Select Guest® Platinum level. Stay just 30 nights at a qualifying rate during the year for even more exclusive benefits with the Select Guest® Black level. View the benefits for each level here.

Tier status is achieved or renewed based on the following annual criteria (January 1 through December 31):

  • Gold level: 0-9 nights
  • Platinum level: 10-29 nights
  • Black level: 30+ nights

As soon as your account is credited for the required number of nights to achieve the next tier level, your membership will be upgraded and you can start enjoying the additional benefits.

At the end of each year, every member’s eligible room nights are reviewed and his or her Select Guest® membership level is adjusted based upon the ability to meet the specified nights required of each tier level.

For example, if a member achieves Platinum level in August 2014, that level will be maintained through December 31, 2015 and will only be lost should the member not achieve the minimum nights (10) required for Platinum level in 2015.

Platinum and Black tier members receive a membership card following upgrade and renewal at these levels. Members can request a card at any time.

Please send an e-mail to selectguest@omnihotels.com, or if you prefer to speak with a Member Services Specialist, simply dial toll-free 1-877-440-6664(OMNI).


Account Information

Creating an account allows you to track your stays, monitor the nights toward the next tier level, customize your room preferences and more! Once you have created your account, you can modify your preferences at any time by clicking “Sign in” on the top right corner of every page on Omnihotels.com

Please send an e-mail to selectguest@omnihotels.com, or if you prefer to speak with a Member Services Specialist, simply dial toll-free 1-877-440-6664(OMNI).

Tier and award night credit are applied five to seven business days from departure.

For lost or forgotten passwords, click the “Forgot password” link on the sign in page. Then simply follow the prompts to get your password emailed to you.

To change your email address, log in with your original email address, click “Update Profile” and click “change.” You will then be able to update it to your current one. Or simply dial toll-free 1-877-440-6664(OMNI) and one of our specialists will assist you.


Free Nights

As a Select Guest® member, you can earn free nights at Omni Hotels & Resorts! Simply stay 20 qualifying nights at a qualifying rate at Omni and automatically earn one night on any future stay.

Platinum and Black level members earn double night credits toward free night certificates for each qualified night at a qualifying rate.

Defined Terms

  • Qualifying Stays
    One “Qualifying Stay” is a stay of one or more consecutive nights spent at the same hotel (whether or not a member checks out and checks back in again), during which a Qualifying Member pays a Qualifying Rate for at least one night during the stay. If a Select Guest® member is not named on the reservation prior to departing the hotel, the stay is not a Qualifying Stay. Stays prior to six months from today are not Qualifying Stays. Mokara Hotel & Spa and Villas of Amelia Island Plantation do not participate in the Select Guest® program, therefore stays at these brands are not considered a Qualifying Stay.
  • Qualifying Rates
    A “Qualifying Rate” is a rate available to the general public for such night, but specifically does not include the following rates: (1) tours series rates and charter rates (2) room rates for airline staff and crew where rooms are pre-booked and paid for by the airline or directly; (3) travel industry staff rates; (4) any employee rates, employee family or employee friends’ discount rates; (5) other discounted rates; (6) any complimentary, free, traded or bartered night stays, or any stays in connection with gift certificates or other awards or vouchers; and (7) bookings made through an online travel Web site (i.e., Hotwire, Priceline, Expedia, Hotels.com, Travelocity or Orbitz). Omni Hotels & Resorts shall determine if a rate is a Qualifying Rate in its sole discretion.
  • Qualifying Members
    A “Qualifying Guest” is a registered Select Guest® member whose name appears on the room reservation. Associations, corporations and groups are not Qualifying Members. If a Qualifying Member reserves and pays for more than one room, free night awards are earned on a maximum of two rooms during such stay. Free night awards may not be transferred from one member to another. Only one member per room, per stay may receive credit. If two or more members occupy the same room, credits will be awarded only to the member whose name appears on the room reservation. If more than one name is on a single room reservation, awards will be credited to the member whose name appears first. Members who have any past due balance owing to Omni Hotels & Resorts forfeit any awards earned. Employees of Omni Hotels & Resorts and its affiliates are not eligible to earn free night awards.
Your free night certificate should post to your profile after your 20th night credit is posted to your account. Certificates can take up to seven days to be active and available for use.
Yes, free nights must be reserved prior to arrival. Free Night Certificates cannot be redeemed until the award is posted and available on your account.
Nights earned toward a free night certificate do roll over. They will continue to roll over with at least one stay at Omni Hotels & Resorts in the previous 24-month period.
Free nights redemption is applicable for room rate only. Free night does not include taxes and fees. You are responsible for paying for taxes, fees, meals, incidentals and any other costs associated with the reservation or stay. Free nights award does not include food & beverage items at our all-inclusive resorts.

Online:

Login to your account

On your My Account page click on Free Night Certificates

Click Redeem and continue with booking information

*Multiple night reservations using Free Night Certificates are booked by adding additional certificates. Upon completion of the first night reservation, you will be prompted to add additional night(s). Click “Add additional Free Night” or “Add additional paid nights” and proceed with the booking process. Multiple nights will result in an additional confirmation number for each redeemed certificate or paid night(s) reservations.

Call: 1-877-440-6664 (OMNI)

Yes, just sign into your “My Account” and select the reservation(s) you wish to cancel

Click on the “cancel reservation” button

OR

Contact Select Guest® Membership Services, simply dial toll-free 1-877-440-6664 (OMNI).

*Cancelling a free night certificate reservation will result in the certificate being re-issued for future use as long as the certificate has not expired. Expired free night certificates will not be reissued. Any “no show” or cancellation made outside the cancellation policy window will result in the member forfeiting their free night certificate.

Free night awards expire one year from the date earned.
All accommodations are subject to availability at the time reservations are made. Certain blackout dates and other restrictions on availability may preclude the use of the free night award. Review the blackout dates here.
Yes, though you will need to make two separate reservations.

GHA Discovery

GHA Discovery is about making your travel unforgettable. Exploring behind the scenes and beneath the surface. Experiencing unique activities in authentic local settings. And receiving recognition across 21 Global Hotel Alliance Brands with over 350 resorts, palaces and spas.

The GHA Discovery Program is designed with you in mind. As a Select Guest member with the extended benefits from GHA Discovery, you are invited to a world few travelers get to experience. Our knowledgeable teams at each GHA property will help you discover local culture in a way that you may not have before.

Local Experiences are the key benefit of the GHA Discovery program offered to Platinum and Black Level Members. A Local Experience is an activity that is authentic to the local culture and that is not easily available or accessible to the general public. It is exclusive access above and beyond an activity that you would plan on your own.

Learn more about earning and redeeming Local Experiences at gha.com.

Your Select Guest membership benefits remain unchanged, but now you are automatically enrolled in GHA Discovery and have earned global recognition. Here are some key points:

Membership Number. Your membership number remains the same and will be recognized across all GHA brands.

Member Level. Your membership level earned through Select Guest will be recognized by all GHA brands.

Criteria for Platinum and Black Level. Earn your next level faster. Your qualifying nights* at all GHA brands will accumulate towards your next level in the Select Guest program and recognized when staying at another GHA property. You need 10 nights to reach Platinum and 30 nights to reach Black level in a single calendar year. Once earned, you will have a minimum of twelve months to enjoy this new level.

Online Account Access. The same account login used on omnihotels.com will also allow access to your account summary on ghadiscovery.com. If you do not have an online account login, please create your login now for use on the Omni and GHA websites.

Free nights are a benefit which can only be earned and used when staying at Omni Hotels & Resorts.
Free night certificates earned as a member of Select Guest may only be redeemed at an Omni Hotel or Resort.
While not all Select Guest benefits are available globally, core benefits are available across all GHA brand hotels. Alternatively, most GHA brands will offer additional benefits unique to that brand.
We invite you to explore the new benefits of GHA Discovery at ghadiscovery.com.