Updated Policies & Services

For COVID-19

We are grateful for your continued patronage and we look forward to welcoming you to our hotels for your next stay.

During this unprecedented time we have made changes as necessary to adhere to new policies put in place for each respective location. In addition to our original cleaning and operating standards, we are adding additional ways to meet guest expectations and strict cleaning guidelines. At various times there may be changes in operations to valet offerings, amenities, service protocols, etc. due to the nature of the Covid response. We appreciate your patience during this time as we maintain efforts to adhere to all measures put in place to ensure the safety of our guests and associates.

Please reach out to our family of Omni associates who can help answer any questions and ensure the most enjoyable stay.

New cleaning and policies put in place include the following and are tentative to change:

Texas State Ordinance
Guest Services
The health and safety of our guests and associates has always been, and will always be, our top priority.
For more details on our new "Omni Safe & Clean" initiative, please visit Guest Services or
Parking & Transportation
Our new "Omni Safe & Clean" initiative encourages self-parking;
however, Omni Austin Downtown is not offering modified valet services.
For information on our new "Omni Safe & Clean" initiative, please visit https://www.omnihotels.com/omni-safe-and-clean
Morsel's: 7:00 a.m. - 3:00 p.m. Daily
Ancho's: 7:00 a.m. -  2:00 p.m. Wednesday - Sunday
Lobby Lounge: 4:00 p.m. -  10:00 p.m. Wednesday - Sunday
Pool Bar: 11:00 a.m. - 6:00 p.m. Sunday and Thursday
11:00 a.m. - 9:00 p.m. Friday and Saturday
No outside food or beverage are allowed at the Pool
Registered Guests Only
All other dining is closed till further notice.
Pool / Fitness Center
6:00 a.m. - 11:00 p.m. Daily
No outside food or beverage are allowed at the Pool
Registered Guests Only
Fitness center: Open 24 hours Daily
Additional Cleanliness
For information on our new “Omni Safe & Clean” initiative, visit https://www.omnihotels.com/omni-safe-and-clean
Cancellation Policy
For information on our cancellation and flexible travel policies, visit our updated
Travel Advisory page at https://www.omnihotels.com/travel-advisory.