Updated Hours & Amenities

For COVID-19


We are grateful for your continued patronage and we look forward to welcoming you to our hotels for your next stay.

During this unprecedented time we have made changes as necessary to adhere to new policies put in place for each respective location. In addition to our original cleaning and operating standards, we are adding additional ways to meet guest expectations and strict cleaning guidelines. At various times there may be changes in operations to valet offerings, amenities, service protocols, etc. due to the nature of the Covid response. We appreciate your patience during this time as we maintain efforts to adhere to all measures put in place to ensure the safety of our guests and associates.

Please reach out to our family of Omni associates who can help answer any questions and ensure the most enjoyable stay.

NOTICE: At Omni Hotels & Resorts, the health and safety of our guests and associates has always been our top priority.

On January 12, 2021, The Centers for Disease Control and Prevention (CDC) issued an Order requiring all air passengers arriving to the US from a foreign country to get tested no more than 3 days before their flight departs and to present the negative result or documentation of having recovered from COVID-19 to the airline before boarding the flight. This Order will go into effect at 12:01am EST (5:01am GMT) on January 26, 2021. Test required: NAAT/PCR or de Antigen.

As part of our health and safety measures, Omni Cancun Hotel & Villas, will be offering free COVID-19 antigen tests; and PCR tests at an additional cost. The program will launch on January 23rd, and for guest comfort, the test will be available at the at the resort. Guests could schedule the appointment upon check-in. If any Guests testing positive for COVID-19 will receive a discounted nightly rate of $15usd per person, per night (plus taxes), while they quarantine of 14 days.

We will be updating any additional change.

New cleaning and policies put in place include the following and are tentative to change:

Guest Services
The health and safety of our guests and associates has always been, and will always be, our top priority.
For more details on our new "Omni Safe & Clean" initiative, please visit Guest Services or
https://www.omnihotels.com/omni-safe-and-clean.
Parking & Transportation
Our new "Omni Safe & Clean" initiative encourages self-parking;
however, Omni Cancun is not offering modified valet services.
Housekeeping
For information on our new "Omni Safe & Clean" initiative, please visit https://www.omnihotels.com/omni-safe-and-clean
Dining
Food and beverge will be a la carte with international menus for breakfast 7:00 a.m. - 11:00 a.m.
Lunch 12:00 p.m. - 4:00 p.m. and dinner 5:00 p.m. - 10:30 p.m.
The deli and coffee are available 11:00 a.m. - 7:00 p.m.
Room service is available 7:00 a.m. - 10:00 p.m. through the app, GuestU.
The lobby bar is open 3:00 p.m. - 11:00 p.m. The pool bar is open 10:00 a.m. - 5:00 p.m.
Pool / Fitness Center
The pool and beach are free access, but guests may want to follow the social distance required
and no groups of more than ten people together are allowed for their own safety.
The gym is open by reservation only through the app, GuestU.
Spa
The spa is open by reservation only through the app, GuestU.
Additional Cleanliness
For information on our new “Omni Safe & Clean” initiative, visit https://www.omnihotels.com/omni-safe-and-clean
Cancellation Policy
For information on our cancellation and flexible travel policies, visit our updated
Travel Advisory page at https://www.omnihotels.com/travel-advisory.