Our Hotel’s Safe & Clean Program

We continue to monitor local guidelines and evolve our solutions to ensure the continued health and safety of our guests and associates. For the most up-to-date CDC information related to COVID-19 and to see what level each state/county are currently in, visit: https://www.cdc.gov/

Cancellation Policies: For details on cancellation policies, terms and/or exclusions, please review the “Rate Rules” link on the booking page or the Cancellation Policy section on your Reservation Confirmation email. While many rates have flexible cancellation policies, some rates which are non-refundable.

For bookings made through a travel agent or online booking platform (i.e., Booking.com, Expedia, etc.), please contact them directly as their terms and conditions apply.

NOTICE: At Omni Hotels & Resorts, the health and safety of our guests and associates has always been our top priority.

The Centers for Disease Control and Prevention (CDC) issued an Order requiring all air passengers arriving to the US from a foreign country to get tested no more than 1 day before their flight departs and to present the negative result or documentation of having recovered from COVID-19 to the airline before boarding the flight. Test required: NAAT/PCR or de Antigen.

Omni Cancun Hotel & Villas will be applying the following measures to continue supporting our guests.

  • The PCR test has never been included for anyone, so all the guests who required this kind of test must pay for it, directly to the third party supplier.
  • Both tests, PCR and / or Antigen are still offered for the comfort and safety of our guests within the Omni Cancun Hotel facilities. Tests are taking place in private and safety area on site.
  • The tests are performed for guest from 2 years old and onwards, and according of each origin guest country requirements.
  • Guests are free to choose the laboratory where they will perform the test, the hotel only grants the facilities as a customer service, and does not undertake any obligation, not with the guest, not with the service provider. 

We will be updating any additional change.