We Have Missed You

We are excited to welcome you back to your hotels and resorts when you are ready and are committed to the health and safety of our guests and associates. At various times there may be changes in hours or service protocols related to our valet, housekeeping, dining and other facilities on property. We appreciate your patience and understanding during this time and to help you plan accordingly, below is what you can expect during your stay with us:

NOTICE: At Omni Hotels & Resorts, the health and safety of our guests and associates has always been our top priority.

On January 12, 2021, The Centers for Disease Control and Prevention (CDC) issued an Order requiring all air passengers arriving to the US from a foreign country to get tested no more than 3 days before their flight departs and to present the negative result or documentation of having recovered from COVID-19 to the airline before boarding the flight. This Order will go into effect at 12:01am EST (5:01am GMT) on January 26, 2021. Test required: NAAT/PCR or de Antigen.

Omni Cancun Hotel & Villas will be applying the following measures to continue supporting our guests.

  • Guests staying until the night of March 31st, have the Antigen test included as a hotel courtesy, regardless of when they made their reservation.
  • Guests staying from April 1st onwards, and who have made their reservation before March 13th, also have the Antigen test included.
  • Guests staying from April 1st, and who made their reservation from March 13th, must pay for the Antigen test and the payment will be made directly with the third party supplier.
  • The PCR test has never been included for anyone, so all the guests who required this kind of test must pay for it, directly to the third party supplier.
  • Both tests, PCR and / or Antigen are still offered for the comfort and safety of our guests within the Omni Cancun Hotel facilities. Tests are taking place in private and safety area on site, from Monday to Saturday, from 10am to 4:30 pm, by previous appointment.
  • The Antigen test has a preferential cost for our guests of $ 347MXN (Mexican pesos), tax included. This test is delivered same day after taking it.
  • The PCR test has a preferential cost for our guests of $ 100USD, tax included. This test is delivered 24 hours after taking it.
  • The tests are performed for guest from 2 years old and onwards, and according of each origin guest country requirements.
  • Guests are free to choose the laboratory where they will perform the test, the hotel only grants the facilities as a customer service, and does not undertake any obligation, not with the guest, not with the service provider. 

We will be updating any additional change.

New cleaning and policies put in place include the following and are tentative to change:

Omni's Safe & Clean Program
Learn more about this program and how we are keeping guests and associates safe.
Learn More 
Cancellation Policy
For information on our cancellation policies, review the rate rules and details when shopping packages and rates online.
Housekeeping
Every guest room is thoroughly cleaned and disinfected prior to your arrival.
During your stay, we will not provide housekeeping automatically every day.
If you wish to receive daily housekeeping refresh service, please let our team know.
Guests can still request items such as pillows, towels, blankets, plastic/paper cups, bathroom amenities, etc.
Guest Services
The guest arrival journey will provide a limited touch check-in process.
Dining

• Food and Beverage will be assisted buffets or a la carte menus, social distance required for guests safety.
• Operation Hours will be applying during the Summer Season, from May 27th to August 20th. 2021.
Breakfast
 International Buffet at “La Paloma” - 7:00am – 11:00am daily
• International Buffet at “La Vista” - 7:00am – 11:00am Monday, Wednesday, Friday, Sunday.
• A la carte International menu at “La Piña” - 8:00am – 11:00am Tuesday, Thursday, Saturday.
Lunch
• A la carte Seafood menu at “La Piña” - 12:00pm – 4:30pm daily
• “Pool Grill” Snacks – 12:00pm – 6:00pm daily
• “Viva México” Tacos - 12:00pm – 6:00pm daily
• “Sushi Bar” - 12:00pm – 5:00pm Wednesday - Monday
Dinner
• Themed Buffet at “La Paloma” - 6:00pm – 11:00pm daily.
No reservation required.
• A la carte Grill menu at “La Piña Grill” - 6:00pm – 9:30pm daily.
No reservation required.
• Brazilian Steakhouse at “La Vista” - 5:30pm – 9:30pm Tuesday, Thursday, Sunday.
Reservation required thru Omni Cancun App
Children under 12yrs only at 5:30pm & 6:30pm sittings.
Formal Dress Code
• A la carte Italian menu at “Da Vinci” - 5:30pm – 9:30pm Monday, Wednesday, Friday, Saturday.
Reservation required thru Omni Cancun App
Children under 12yrs only at 5:30pm & 6:30pm sittings.
Formal Dress Code

Lobby Bar: 11:00am – 11:00pm daily
Pool Bar: 10:00am – 6:00pm daily
Kukus Beach Bar: 10:00pm – 6:00pm daily
La Piña Beach Bar: 12:00pm – 5:00pm daily
Deli & Coffee: 11:00am – 6:00pm daily
Room Service: 7:00am – 11:00pm daily

Kids Club
Open Tuesday - Sunday, 10:00 a.m. -  5:00 p.m.
Activities
Outdoors daily program with social distance required for guests safety.
Spa
Open daily, 8:00 a.m. - 8:00 p.m. - reservation required thru Omni Cancun App.
Pool & Beach
Free access, guests may follow the social distance required, for their own safety.
Gym
Open daily with social distance required for guests safety, maximum 6 people at the same time. 6:00 a.m.- 9:00 p.m.