We Have Missed You

We are excited to welcome you back to your hotels and resorts when you are ready and are committed to the health and safety of our guests and associates. At various times there may be changes in hours or service protocols related to our valet, housekeeping, dining and other facilities on property. We appreciate your patience and understanding during this time and to help you plan accordingly, below is what you can expect during your stay with us:

State Ordinances
Visit www.nc.gov/ to view the current guidance related to COVID-19.
Omni's Safe & Clean Program
Learn more about this program and how we are keeping guests and associates safe.
Learn More 
Cancellation Policy
For information on our cancellation policies, review the rate rules and details when shopping packages and rates online.
Housekeeping
Every guest room is thoroughly cleaned and disinfected prior to your arrival.
During your stay, we will not provide housekeeping automatically every day.
If you wish to receive daily housekeeping refresh service, please let our team know.
Guests can still request items such as pillows, towels, blankets, plastic/paper cups, bathroom amenities, etc.
Guest Services
The guest arrival journey will provide a limited touch check-in process.
Dining
Trade Restaurant is open for breakfast daily, 8:00 a.m. – 11:00 a.m.
Weekdays: A la carte menu
Weekends: A la carte & buffet option

Coin Bar: Open daily for lunch & dinner
Food Served: Sunday-Wednesday 11:00 a.m. - 7:00 p.m., Thursday 11:00 a.m.-  8:00 p.m.,
Friday & Saturday 11:00 a.m. - 9:00 p.m.
(Bar open +1 hour after food ends)
Note, relocated to Trade Bar if inclement weather.
 
In-room dining is closed till further notice.
Pool
For hotel guests, open daily: 7:00 a.m. - 10:00 p.m.
For guests via ResortPass, open daily at 11:00 a.m.
Couch & umbrella sets require reservation for an additional fee. Reserve Here
Note, operations are subject to change due to weather.
Fitness Center
Charlotte Athletic Club is open.
Monday-Thursday 5:00 a.m. - 9:00 p.m., Friday 5:00 a.m. - 8:00 p.m.,
Saturday-Sunday 9:00 a.m. - 5:00 p.m.