Updated Policies & Services

For COVID-19

We are grateful for your continued patronage and we look forward to welcoming you to our hotels for your next stay.

During this unprecedented time we have made changes as necessary to adhere to new policies put in place for each respective location. In addition to our original cleaning and operating standards, we are adding additional ways to meet guest expectations and strict cleaning guidelines. At various times there may be changes in operations to valet offerings, amenities, service protocols, etc. due to the nature of the Covid response. We appreciate your patience during this time as we maintain efforts to adhere to all measures put in place to ensure the safety of our guests and associates.

Please reach out to our family of Omni associates who can help answer any questions and ensure the most enjoyable stay.

New cleaning and policies put in place include the following and are subject to change:

 
 
 
 
 
North Carolina Guidelines
 
 
 
 
 
 
Guest Services
The health and safety of our guests and associates has always been, and will always be, our top priority.
For more details on our new "Omni Safe & Clean" initiative, please visit Guest Services or
https://www.omnihotels.com/omni-safe-and-clean.
Housekeeping
For information on our new "Omni Safe & Clean" initiative, please visit https://www.omnihotels.com/omni-safe-and-clean
Dining
Trade Restaurant is open for breakfast/brunch from 8:00 a.m. - 1:00 p.m. Saturday and Sunday only
Trade Restaurant is open for dinner from 3:00 - 10:00 p.m. Friday and Saturday only.
Trade Bar is open from 3:00 p.m. – 11:00 p.m. Friday and Saturday only. Food service ends at 10:00 p.m.

Coin Bar is reopening for weekend service. Note, operations are subject to change due to weather.
Hours of operations:
Friday 3:00 p.m. – 10:00 p.m.
Saturday 11:00 a.m. – 10:00 p.m.
Sunday 11:00 a.m. – 8:00 p.m.

In-room dining is closed till further notice.
Pool
Daily: 7:00 a.m. - 10:00 p.m.
Couch & umbrella sets require reservation for an additional fee. Reserve Here
Note, operations are subject to change due to weather.
Fitness Center
Charlotte Athletic Club is open.
Monday - Friday: 5:00 a.m. - 8:00 p.m.
Saturday - Sunday: 9:00 a.m. - 5:00 p.m.
Additional Cleanliness
For information on our new “Omni Safe & Clean” initiative, visit https://www.omnihotels.com/omni-safe-and-clean
Cancellation Policy
For information on our cancellation and flexible travel policies, visit our updated
Travel Advisory page at https://www.omnihotels.com/travel-advisory.