We Have Missed You

We are excited to welcome you back to our hotels and resorts when you are ready and are committed to the health and safety of our guests and associates. At various times there may be changes in hours or service protocols related to our valet, housekeeping, dining and other facilities on property. We appreciate your patience and understanding during this time and to help you plan accordingly, below is what you can expect during your stay with us:

Omni's Safe & Clean Program
Learn more about this program and how we are keeping guests and associates safe.
Learn More 
Cancellation Policy
For information on our cancellation policies, review the rate rules and details when shopping packages and rates online.
Every guest room is thoroughly cleaned and disinfected prior to your arrival.
During your stay, we will not provide housekeeping automatically every day.
If you wish to receive daily housekeeping refresh service, please let our team know.
Guests can still request items such as pillows, towels, blankets, plastic/paper cups, bathroom amenities, etc.
Guest Services
The guest arrival journey will provide a limited touch check-in process.
Trade Restaurant:
Daily Breakfast: 7:00 a.m. – 11:00 a.m.
*A la carte Monday-Friday and both buffet or ala carte options on Saturday and Sunday.

Trade Bar and Lounge:
Trade Bar will be served daily from 11:00 a.m. - 10:00 p.m.
*Both food and alcohol will be available until 10pm.

Coin Bar:
Coin Bar is closed until further notice, expected opening in may; open some weekends based on occupancy
The rooftop experience may be reserved for private events here
Seasonal Operating Hours (weather permitting):
• Weekends April - May, September & October
• 7 Days a Week June, July & August
• Closed November – February

In-room dining is closed till further notice.


For hotel guests, open daily: 7:00 a.m. - 10:00 p.m.
For guests via ResortPass, open daily at 11:00 a.m.
*Pool will continue to remain open but please remember that our pool is not heated.
Note, operations are subject to change due to weather. Typically, November through March,
the weather in Charlotte is not conducive to swim in the pool.

Fitness Center
Charlotte Athletic Club is open.
Monday to Thursday : 5:00 a.m. to 10:00 p.m.
Friday: 5:00 a.m. to 9:00 p.m.
Saturday: 8:00 a.m. to 5:00 p.m.
Sunday: 9:00 a.m. to 5:00 p.m.