We Have Missed You

We are excited to welcome you back to your hotels and resorts when you are ready and are committed to the health and safety of our guests and associates. At various times there may be changes in hours or service protocols related to our valet, housekeeping, dining and other facilities on property. We appreciate your patience and understanding during this time and to help you plan accordingly, below is what you can expect during your stay with us:

Omni's Safe & Clean Program
Learn more about this program and how we are keeping guests and associates safe.
Learn More 
Cancellation Policy
For information on our cancellation policies, review the rate rules and details when shopping packages and rates online.
Every guest room is thoroughly cleaned and disinfected prior to your arrival.
During your stay, we will not provide housekeeping automatically every day.
If you wish to receive daily housekeeping refresh service, please let our team know.
Guests can still request items such as pillows, towels, blankets, plastic/paper cups, bathroom amenities, etc.
Guest Services
The guest arrival journey will provide a limited touch check-in process.
Parking & Transportation
Our new “Omni Safe & Clean” initiative encourages self-parking; however,
Omni Jacksonville Hotel is offering modified valet services. Valet service is $25.00 overnight or self- parking is $14.00 per day.
All day snacks, liquors, beer, wine, soft drinks available for purchase at The Vault by the front desk
Breakfast daily 7:00 a.m. - 10:30 a.m. – at The J-Bar
Lunch daily 11:30 a.m. - 1:30 p.m. – at The J-Bar
Dinner daily 5:30 p.m. - 9:00 p.m. – at The J-Bar
Drinks 5:00 p.m. - 10:00 p.m. – at The J-Bar
No in-room dining
Pool / Fitness Center
Pools are now open with a max occupancy of 30 guests on the pool deck and 6 in the water
to maintain proper social distancing guidelines.
The pool is open from dawn until dusk by city ordinance.
Fitness room will be open with a max of 4 guests at any time.