Updated Policies & Services

For COVID-19


We are grateful for your continued patronage and we look forward to welcoming you to our hotels for your next stay.

During this unprecedented time we have made changes as necessary to adhere to new policies put in place for each respective location. In addition to our original cleaning and operating standards, we are adding additional ways to meet guest expectations and strict cleaning guidelines. At various times there may be changes in operations to valet offerings, amenities, service protocols, etc. due to the nature of the Covid response. We appreciate your patience during this time as we maintain efforts to adhere to all measures put in place to ensure the safety of our guests and associates.

Please reach out to our family of Omni associates who can help answer any questions and ensure the most enjoyable stay.

New cleaning and policies put in place include the following and are tentative to change:

Parking & Transportation
Our new “Omni Safe & Clean” initiative encourages self-parking; however,
Omni Jacksonville Hotel is offering modified valet services. Valet service is $25.00 overnight or self- parking is $14.00 per day.
Housekeeping
Daily housekeeping service for stay over rooms is available unless opted out.
Dining
All day snacks, liquors, beer, wine, soft drinks available for purchase at The Vault by the front desk
Breakfast daily 7:00 a.m. - 10:30 a.m. – at The J-Bar
Lunch daily 11:30 a.m. - 1:30 p.m. – at The J-Bar
Dinner daily 5:30 p.m. - 9:00 p.m. – at The J-Bar
Drinks 5:00 p.m. - 10:00 p.m. – at The J-Bar
No in-room dining
Pool / Fitness Center
Pools are now open with a max occupancy of 20 guests on the pool deck and 6 in the water
to maintain proper social distancing guidelines.
The pool is open from dawn until dusk by city ordinance.
Fitness room will be open with a max of 4 guests at any time.
Additional Cleanliness
For information on our new “Omni Safe & Clean” initiative, visit https://www.omnihotels.com/omni-safe-and-clean
Cancellation Policy
For information on our cancellation and flexible travel policies, visit our updated
Travel Advisory page at https://www.omnihotels.com/travel-advisory.