Important information for hotel guests
Check-in: 4:00 p.m./Check-out: Noon
Guests must be at least 21 years of age to check in.
Cancellations within three days of arrival will be charged one night's room rate and tax. Cancellation policy is subject to change based on packages, groups and seasonal periods.
CASH PAYING GUESTS
Guests paying with cash must pay for a full stay's room and tax plus a $50-per-day deposit required for incidentals at check-in.
DEBIT CARD POLICY
The use of a debit card will initiate, at the time of check-in, an immediate deduction from your bank account for your room rate, inclusive of tax, for all room nights plus $50 per night for incidentals. Upon check-out, any unused funds will be credited back to your account. Depending on your bank’s refund process, it may take between five and seven business days for a credit to be processed
EARLY DEPARTURE POLICY
There will be a one night’s room and tax charge for guests departing prior to their departure date. If a group or a pre-paid rate has a minimum night stay requirement, the remaining nights will be charged.
GOOD NIGHT’S REST POLICY
To ensure the comfort and enjoyment of all our guests, the hotel enforces a Good Night’s Rest Policy in our guest rooms. Only registered guests are permitted to enter guest room elevators or guest rooms after 10:00 p.m. All guests must be registered at check-in. If a disturbance is created as a result of a party or noise from a guest room, all guests in the room will be asked to leave the hotel without a refund. These guidelines are in place to ensure every guest enjoys a peaceful and pleasant stay in our hotel.
PAYING FOR ANOTHER GUEST’S ROOM
If you would like to pay for another guest’s room, please contact the hotel at (504) 527-0006.
Omni Royal Crescent is a dog-friendly hotel. Guests must have a valid credit card on their reservation. The weight of the dog is not to exceed 25 lbs. A *non-refundable* cleaning fee of $50 will be charged per stay per room (not per dog). One dog allowed per guest room. If a guest will have two or more animals in the room, he or she must contact the hotel directly to discuss. Dogs only are allowed. Extreme or wild animals are not authorized. In the event a dog begins to bark or is the cause of guest complaints, the guest will be asked to remove the dog. The dog must be placed in a carrier when housekeeping, mini-bar staff or engineering enters the room. The guest will be required to sign a document accepting complete financial responsibility for any damage caused by the dog. Guide dogs for the blind or otherwise disabled are exempt from the pet policy; there is no weight limit or pet fee.
Any use of Omni’s fitness centers, Fit Kits, Sleep Kits, or participation in off-site exercise classes or other programs offered by Omni (“Wellness Benefits”) is done at participant’s sole risk. Omni shall not be liable for any injuries, loss, or damage to the participant or participant’s personal property resulting from the use of the Wellness Benefits, regardless of whether it occurs as a result of Omni’s negligence. If the participant chooses to use the Wellness Benefits, the participant hereby expressly waives any claim of liability - for personal/bodily injury or damages - which occurs to the participant or for any loss of or injury to person or property. This waiver is intended to be a complete release of any responsibility for personal injuries and/or property loss/damage sustained by any participant while on Omni’s premises or at off-site exercise classes, whether using exercise equipment or not.