Updated Policies & Services

For COVID-19

We are excited to welcome you back to your hotels and resorts when you are ready and are committed to the health and safety of our guests and associates. At various times there may be changes in hours or service protocols related to our valet, housekeeping, dining and other facilities on property. We appreciate your patience and understanding during this time and to help you plan accordingly, below is what you can expect during your stay with us:

City Ordinances
Visit https://ready.nola.gov/incident/coronavirus/safe-reopening/#phase/ to view the current guidance related to COVID-19.
State Ordinances
Visit https://gov.louisiana.gov/index.cfm/newsroom/detail/3301 to view the current guidance related to COVID-19.
Omni's Safe & Clean Program
Learn more about this program and how we are keeping guests and associates safe.
Learn More 
Cancellation Policy
For information on our cancellation policies, review the rate rules and details when shopping packages and rates online.
Every guest room is thoroughly cleaned and disinfected prior to your arrival.
During your stay, we will not provide housekeeping automatically every day.
If you wish to receive daily housekeeping refresh service, please let our team know.
Guests can still request items such as pillows, towels, blankets, plastic/paper cups, bathroom amenities, etc.
Guest Services
The guest arrival journey will provide a limited touch check-in process.
Rib Room Restaurant:
8:00 a.m. - 10:30 a.m. 7 Days a Week
11:30 a.m. - 2:00 p.m. 7 Days a Week
5:00 p.m. - 8:00 p.m. Sunday -Thursday. 5:00  p.m. - 9:00 p.m. Friday - Saturday.
Rib Room is open for Dining and Take Out Orders. Reservations are recommended.

Rib Room Bar:
11:30 a.m. - 12:00 a.m. 7 Days a Week
Food options available

11:30 a.m. - 12:00 a.m. Thursday - Monday
Food options available

La Riviera:
Closed for the season
Pool & Fitness Center
Pool: Open daily 6:00 a.m. - 10:00 p.m.
Fitness Center: Open daily 5:00 a.m. - 10:00 p.m.
Business Center
Omni Royal Orleans offers a self serve option utilizing guest rooms key and we encourage social distancing in that area.