Important information for our guests
Guests will be charged for their entire stay.
Guests must be 18 years or older with a valid photo ID to make a reservation or check in.
Individuals 11 years old and younger are considered children at Omni Puerto Aventuras Beach Resort. Children 12 years and under stay free, but do not receive the complimentary breakfast. Guests 12 years of age and older will be charged as adults.
The use of a debit card will initiate, at the time of check-in, an immediate deduction from your bank account. The charges that will be immediately deducted from your account are your full night’s stay charge plus an additional $50 per night for any incidentals. Upon checkout, any unused funds will be credited back to your account. Based upon your bank, it may take 72 hours or longer to process this transaction to your account.
Guests wishing to pay for their room with cash will be asked to pay for their entire stay as well as a $200 deposit at time of check-in.
Omni Puerto Aventuras Beach Resort enforces a Good Night’s Rest Policy to ensure the comfort and enjoyment of all our guests. Only registered guests are permitted to enter guest room elevators or guest rooms after. All guests must be registered at check-in. If a disturbance is created as a result of a party or noise from a guest room, all guests in the room will be asked to leave the hotel, without a refund.
The resort does not accept pets on property. The pet policy does not apply to guide dogs for the blind or otherwise disabled.
Any use of Omni’s fitness centers, Fit Kits, Sleep Kits, or participation in off-site exercise classes or other programs offered by Omni (“Wellness Benefits”) is done at participant’s sole risk. Omni shall not be liable for any injuries, loss, or damage to the participant or participant’s personal property resulting from the use of the Wellness Benefits, regardless of whether it occurs as a result of Omni’s negligence. If the participant chooses to use the Wellness Benefits, the participant hereby expressly waives any claim of liability - for personal/bodily injury or damages - which occurs to the participant or for any loss of or injury to person or property. This waiver is intended to be a complete release of any responsibility for personal injuries and/or property loss/damage sustained by any participant while on Omni’s premises or at off-site exercise classes, whether using exercise equipment or not.