Updated Policies & Services

For COVID-19


We are grateful for your continued patronage and we look forward to welcoming you to our hotels for your next stay.

During this unprecedented time we have made changes as necessary to adhere to new policies put in place for each respective location. In addition to our original cleaning and operating standards, we are adding additional ways to meet guest expectations and strict cleaning guidelines. At various times there may be changes in operations to valet offerings, amenities, service protocols, etc. due to the nature of the Covid response. We appreciate your patience during this time as we maintain efforts to adhere to all measures put in place to ensure the safety of our guests and associates.

Please reach out to our family of Omni associates who can help answer any questions and ensure the most enjoyable stay.

 

New cleaning and policies put in place include the following and are tentative to change:

Texas State Ordinance
Guest Services
The health and safety of our guests and associates has always been, and will always be, our top priority.
For more details on our new "Omni Safe & Clean" initiative, please visit Guest Services or
https://www.omnihotels.com/omni-safe-and-clean.
Parking & Transportation
Our new “Omni Safe & Clean” initiative encourages self-parking. However, Valet services are currently offered for $42.00.
Self-parking is available 24 hours at the College Street parking garage located across the street from Omni La Mansion del Rio.
Housekeeping
For information on our new "Omni Safe & Clean" initiative, please visit https://www.omnihotels.com/omni-safe-and-clean
Dining
Ostra:
Daily:
7:00 a.m. - 10:00 p.m.

Pool Bar:
Closed
All other dining outlets are temporarily closed.
Pool / Fitness Center
The Pool will be open from 7:00 a.m. - 10:00 p.m. daily
The Fitness Center will be open from 7:00 a.m. - 10:00 p.m. daily
Spa
Thursday - Monday: 10:00 a.m. - 5:00 p.m.
Closed Tuesday and Wednesday
Additional Cleanliness
For information on our new “Omni Safe & Clean” initiative, visit https://www.omnihotels.com/omni-safe-and-clean
Cancellation Policy
For information on our cancellation and flexible travel policies, visit our updated
Travel Advisory page at https://www.omnihotels.com/travel-advisory.