Updated Policies & Services

For COVID-19

We are grateful for your continued patronage and we look forward to welcoming you for your next stay.

During this unprecedented time we have made changes as necessary to adhere to new policies put in place for each respective location. In addition to our original cleaning and operating standards, we are adding additional ways to meet guest expectations and strict cleaning guidelines. At various times there may be changes in operations to dining outlets, amenities, service protocols, etc. due to the nature of the Covid response. We appreciate your patience during this time as we maintain efforts to adhere to all measures put in place to ensure the safety of our guests and associates.

Please reach out to our family of associates who can help answer any questions and ensure the most enjoyable stay.

New cleaning and policies put in place include the following and are tentative to change:

Guest Services
Please note, guests staying at The Villas must check-in at the Omni Amelia Island Resort.
Parking & Transportation
On property tram service is available daily 8 a.m. – 11:30 p.m.. Self parking available at each villa complex.
Housekeeping
Villa and home vacation rental services do not include daily housekeeping.
Hours of Operation for Amenities & Outlets
Activities
Additional Cleanliness
For information on our new “Omni Safe & Clean” initiative, visit https://www.omnihotels.com/omni-safe-and-clean
Cancellation Policy
For information on our cancellation and flexible travel policies, visit our updated
Travel Advisory page at https://www.omnihotels.com/travel-advisory.