We are excited to welcome you back to our resorts and hotels and remain committed to the health and safety of our guests and associates. Omni’s Safe & Clean program actively monitors and evolves our solutions to ensure they align with guidance from the Centers for Disease Control and Prevention, and local and/or federal mandates. Full details on our Safe & Clean program can be found here.
Cancellation Policies: For details on cancellation policies, terms and/or exclusions, please check the “Rate Rules” link on the Choose Room booking page or the Cancellation Policy section on your Reservation Confirmation email. While many rates have flexible cancellation policies, there are some rates which are non-refundable.
For bookings made through a travel agent or online booking platform (i.e., Booking.com, Expedia, etc.), please contact them directly as their terms and conditions apply.
Associates frequently sanitize when in common areas, keep up on proper hygiene and best practices, and are required to stay home if the are not feeling well or exhibiting CDC-defined symptoms of COVID-19.
EPA-certified cleansers that are CDC-compliant are used to frequently sanitize guest stations and public areas. We increased cleaning of HVAC systems and replacement of air filters.
Banquet Food & Beverage
Cleaning, sanitizing, and disinfecting procedures and protective measure will be modeled after CDC and EPA guidelines per local ordinance. All service equipment, common surfaces, and high-touch areas will be sanitized or disinfected after each use.
High-touch equipment is disinfected after each session; will use hand sanitizer throughout the day and after every client interaction. Encore will provide options to planners to assist in virtual content for attendees not on-site.
Limited contact with front doors, bell carts, key cards, and check-in or out process. Disinfecting of high-touch areas and personal vehicles upon return.
Food & Beverage Outlets
All cleaning and disinfecting measures follow CDC and EPA guidelines based on required local ordinance. Kitchen deep cleans and sanitizes at a higher frequency including the cleaning of food prep stations after each use; All dining tables, chairs and common furniture is disinfected frequently.
Contactless transactions, where applicable; Golf carts will be cleaned after each use; Per local ordinance, all movable pool furniture will be spaced to encourage social distancing. All equipment and surfaces will be sanitized frequently.
Response & Protocols
Enact safety protocols specific to COVID-19; Coordinate medical assistance requests or self-isolation needs; Deep and re-cleaning of high-traffic areas; Assist health professionals with contact tracing.
Informational signage will be placed throughout all locations to communicate local requirements, such as health alerts, and guidelines from the CDC based on local ordinance.
Meeting & Event Space
Modified space options for social distancing where required by local ordinance or upon request. Social distancing signage is available upon request to help event spacing in high-traffic areas and encourage proper distancing.
Required PPE for associates and service providers; Stringent cleaning and disinfecting following each service; Modified treatment protocol to ensure guest and staff safety.
Single-use amenities provided in each guest room. Enhanced disinfecting of high-touch items; Requested items will be delivered in a contactless manner.
For a detailed version of our full scope for "Omni Safe & Clean," click here.