Omni Executive Bios
All OmOmni Hotels & Resorts executives bring a special brand of enterprising leadership and a unique management style to their positions. We are fortunate to have such a dynamic, passionate team of leaders to drive our success.
James D. Caldwell, Chief Executive Officer
Michael J. Deitemeyer, President
Paul Dietzler, Executive Vice President, Asset Management
Mike Garcia, CFO and Senior Vice President, Acquisitions & Development
Joy Rothschild, Senior Vice President, Human Resources
Tom Santora, Chief Marketing Officer and Senior Vice President, Sales
Michael G. Smith, Senior Vice President and General Counsel
Stephen Rosenstock, SVP, Food & Beverage and Brand Standards
Jeff Smith, Vice President, Operations and Loyalty Services
JAMES D. CALDWELL
President, TRT Holdings, Inc.
Chief Executive Officer, Omni Hotels & Resorts
Jim Caldwell is president of TRT Holdings, Inc., a privately owned, diversified holding company located in Irving, Texas. Assets include the luxury hotel brand Omni Hotels & Resorts, Gold’s Gym International, Tana Exploration, Waldo’s Dollar Mart in Mexico and numerous investments in public companies and various real estate ventures. Caldwell also serves as chief executive officer of Omni Hotels & Resorts.
When TRT Holdings purchased Omni Hotels in 1996, Caldwell was named president and served in this capacity until 2004. He led the company to develop a new vision and to define sensible luxury in the hotel marketplace.
From 1991 to 1996, Caldwell acted as vice president and general counsel for TRT Holdings, Inc. In addition, he served as president of its real estate subsidiary, TRT Development Company, and its management subsidiary, Shoreline Operating Company. He led TRT in a hotel acquisition program which eventually led to the purchase in 1996 of Omni Hotels from Hong Kong based Wharf Holdings. Omni Hotels & Resorts is now comprised of 50 luxury hotels and resorts throughout the United States, Canada and Mexico.
Caldwell received a BBA in Accounting with highest honors from The University of Texas in 1977 and practiced with Peat Marwick as a CPA in Houston and Corpus Christi. After leaving Peat Marwick, he received his law degree with honors from The University of Texas School of Law. Prior to joining TRT, Caldwell practiced commercial law for 10 years as a partner in a large South Texas law firm.
Caldwell currently serves as a board member of GuideStone Financial Resources, formerly known as the Southern Baptist Annuity Board, and as a member of the Salvation Army DFW Metroplex Command Advisory Board.
MICHAEL J. DEITEMEYER
President
Mike Deitemeyer is the current president of Omni Hotels & Resorts, which offers luxury accommodations at 50 hotels and resorts in leading business gateways and leisure destinations across North America. Since his appointment in July 2004, Deitemeyer has established the company as a leading hotel brand known for delivering superior quality, award-winning service and exceptional guest experiences. He is responsible for establishing the vision for the company and ensuring that all areas are effectively driving together towards those goals.
Under his leadership, Omni Hotels & Resorts has been ranked “Highest in Guest Satisfaction Among Upscale Hotel Chains” in the J.D. Power and Associates North America Hotel Guest Satisfaction Study(SM) four times since 2000, including 2010. The brand has also been noted as a top luxury brand by Consumer Reports and Entrepreneur magazine during his tenure, as well as being named "Harris Interactive's Equi Trends" 2011 Luxury Brand of the Year.
He also serves on the Board of Directors for the Meeting Professional International Foundation, The Global Hotel Alliance and Global Hotel Network Advisory Board.
Prior to becoming president, Deitemeyer served as chief operating officer, a position he held from 1999 to 2004. Previously, he was the senior vice president of finance. Prior to joining Omni Hotels, Deitemeyer served as controller for TRT Development Company (Omni’s parent company) and its hotel management company, Shoreline Operating Company. He joined TRT Development Company and Shoreline Operating Company in 1992. Deitemeyer began his career in the hospitality industry with Interstate Hotels Corporation in 1985. While there, he was involved in the opening and acquisition of several hotel properties.
A graduate of Fitchburg State College in Massachusetts, Deitemeyer earned his degree in business with a concentration in accounting.
PAUL DIETZLER
Executive Vice President, Asset Management
As executive vice president, asset management, Paul Dietzler drives long-range planning on existing properties and analyzes new opportunities to maximize Omni’s capital return on investments. He also oversees all construction and design projects, including renovations and new development. He also leads information technology and procurement standards.
Dietzler boasts a long tenure with Omni Hotels & Resorts, starting in 1991 with Shoreline Operating Company, a hotel management company owned by Omni’s parent company, TRT Holdings, Inc. He assisted in the corporate acquisition of Omni Hotels in 1996 and was promoted in 1997 to corporate controller. Dietzler was appointed vice president of finance and technology in 1999 and senior vice president of finance and technology in 2001. He was named senior vice president of asset management in 2004 and has served in his current role since December 2005. Prior to joining Shoreline and Omni Hotels & Resorts, he worked with Interstate Hotels Corporation.
Dietzler graduated from the University of Minnesota with degrees in business and economics.
MIKE GARCIA
Chief Financial Officer
Senior Vice President, Acquisitions & Development
Mike Garcia was promoted to chief financial officer and senior vice president, acquisitions and development in 2007. In this role, Garcia is charged with spearheading Omni Hotels & Resorts' aggressive growth cycle over the last several years. Recent acquisitions and developments created under his leadership include the purchase of the renowned La Mansion del Rio and the award winning Mokara Hotel & Spa in San Antonio, the Omni Fort Worth Hotel, the Amelia Island Plantation; management agreements for the Beford Springs Resort and the Mount Washington Resort; and projects underway in Dallas, TX, Nashville, TN and Pontoque, Mexico.
Prior to his promotion, Garcia previously served as senior vice president of finance and CFO from 2004 and senior vice president, financial services from 2002, where he was responsible for accounting and reporting, treasury, purchasing, risk management and capital project accounting. Garcia joined Omni in 1996 as controller of corporate accounting and assisted in TRT Holdings' corporate transition of Omni Hotels & Resorts.
Prior to joining Omni, Garcia was employed by La Quinta Inns, Inc. as their assistant controller. Before La Quinta, Garcia was an audit manager for KPMG Peat Marwick. He holds more than 20 years of experience in the hospitality industry.
A member of AICPA and the Texas Chapter of CPAs, Garcia graduated from the University of Texas at San Antonio with a BBA with a concentration in Accounting and is a Certified Public Accountant.
JOY ROTHSCHILD
Senior Vice President, Human Resources
Joy Rothschild rejoined Omni Hotels & Resorts as senior vice president of human resources in January 1998. In 2002, the department was recast as Associate Services to formalize the company’s service commitment to the people who make Omni Hotels & Resorts a success.
A 20-year plus veteran of Omni Hotels & Resorts, Rothschild was appointed senior vice president, human resources in 1992. She has also held the positions of vice president of human resources, corporate human resources director and senior regional director, as well as human resources director for several individual Omni properties. From 1996 to 1998, she was employed with Carnival Hotels and Casinos as senior vice president of human resources.
Rothschild currently serves as chairperson of the American Hotel & Motel Association’s Labor committee. She has earned the certified human resources executive (CHRE) designation from the American Hotel and Lodging Association.
Rothschild is a Hotel Sales & Marketing Association International (HSMAI) Golden Bell Winner and a 1992 recipient of the brand's President’s Award for developing the Omni Service Champion employee recognition program and the Power of One employee empowerment program.
She earned her Bachelor of Science degree in hospitality management from the University of New Hampshire’s Whittemore School of Business. Her post-college executive education includes Harvard Business School’s Achieving Excellence through Service Program and the University of Michigan’s Advanced Human Resources Executive Forum.
TOM SANTORA
Chief Marketing Officer
Senior Vice President, Sales
Tom Santora joined Omni Hotels & Resorts as chief marketing officer and senior vice president, sales in 2008. In his position, he is responsible for establishing and driving a strategic plan across all disciplines, including advertising, public relations, e-commerce, customer loyalty, global sales, revenue management and electronic and call center distribution.
Santora brings with him more than 20 years of experience in the hotel industry. As executive vice president of sales & marketing for Kor Hotel Group, Santora built the sales and marketing team and set the overall position for the company’s two iconic boutique brands, Viceroy and The Tides, and also played an integral role in their substantial portfolio growth.
Prior to joining Kor, Tom served in various sales and marketing positions during his 16 years with Marriott, including opening the flagship Renaissance Hollywood Hotel, establishing centralized group sales centers in the west and facilitating national sales schools.
He was included as "One of the Top 25 Extraordinary Minds in Sales and Marketing" Hospitality Sales and Marketing International (HSMAI) for 2008.
MICHAEL G. SMITH
Senior Vice President and General Counsel
Michael Smith joined Omni Hotels & Resorts in 1996 and has served as General Counsel since 1998. Smith manages all legal matters, including the planning, structuring and negotiation of acquisitions and joint ventures. He also coordinates the company’s financial and investment transactions.
Smith joined Omni Hotels & Resorts after practicing real estate and corporate law for five years with a commercial law firm in Corpus Christi, TX. He also is a Certified Public Accountant, and prior to attending law school, he was an auditor for Ernst & Young for three years.
Smith attended The University of Texas and received his BBA with honors in Accounting. He received his JD with honors from The University of Texas School of Law.
STEPHEN ROSENSTOCK
Senior Vice President, Food & Beverage and Brand Standards
As senior vice president, food & beverage and brand standards, Stephen Rosenstock is responsible for creating exceptional food and beverage programs across the brand. Rosenstock also maintains and develops brand standards for Omni Hotels & Resorts' guest rooms and other operational areas to ensure compelling brand differentiation. He most recently served as vice president of operations for Omni Hotels & Resorts, responsible for overseeing the operations of Omni Hotels & Resorts' properties across North America.
From 1998 to 1999, Rosenstock held the position of regional managing director of operations. From 1993 to 1998, he served as general manager of the Omni Severin Hotel in downtown Indianapolis. Prior to that, he was the general manager of the Omni International in Norfolk, VA. Rosenstock joined Omni Hotels & Resorts in 1975.
Rosenstock is a member of the Chaine des Rotisseurs. He is a former board of director's member of the Indianapolis Convention and Visitors Association and is a past president of the Indianapolis Hotel and Motel Association. He was recognized in 1995 as Omni Hotels & Resorts' general manager of the year and in 1994 received Omni Hotels & Resorts' marketing achievement award. He has served adjunct professor at Old Dominion University, teaching hospitality resort sales and marketing.
Rosenstock is a graduate of Virginia Tech.
JEFF SMITH
Vice President, Operations and Loyalty Services
In 2008, Jeff Smith rejoined Omni Hotels & Resorts in the newly created position of vice president, operations and loyalty services. In this role, Smith works to ensure consistent delivery of all brand standards and the vision of a heightened level of personalized service, designed as the premise of Omni’s Select Guest® loyalty program, is flawlessly executed, creating memorable experiences for all guests. In April 2009, Smith was instrumental in the relaunch of the next generation of Omni’s long term recognition-based program, which inclued enhanced services, new technology and more rewards options for the guest.
Smith returned to Omni Hotels & Resorts after a three year tenure with Wyndham Hotels & Resorts where he served as vice president of brand operations. His responsibilities there included owner relations, franchise hotel oversight, brand standards and quality assurance. In his previous time with Omni Hotels & Resorts, he served in several operations positions, including vice president of operations from 2003 to 2005.
Smith completed his MBA from Rockhurst College and received his undergraduate degree in Business Administration/Hotel Management at Michigan State University.