Privacy Policy

We don’t share your private information

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This Statement was last updated on 11/23/2015

Omni Hotels & Resorts® respects the privacy of all our guests, and we are committed to protecting it. To best serve you throughout this Web site, you may be asked to provide a variety of information, such as name, mailing address, telephone number, email address, credit card information, etc. This information will allow us to provide a personalized experience for each visitor to our Web site.

This Web site does not collect, save or store any personal information from visitors that simply browse this Web site, unless you voluntarily and intentionally provide it to us. We do not collect personal information without your knowledge or consent. Any personal information that is requested on our Web site is necessary in order to perform a particular service, such as processing your reservation, enrolling you in Omni Hotels Select Guest® and DISCOVERY, etc. We request personal information from you in order to process online reservations. You must provide contact information (such as name, mailing address, telephone number and email address) as well as financial information (such as credit card number and expiration date, etc.) in order for us to process your reservation. This information is used for billing purposes and to reserve a room. If there is a problem with a reservation, the information provided will also allow us to contact you.

In order to become a member of the Select Guest® and DISCOVERY guest loyalty program, you must first complete an enrollment form. During enrollment, new members are required to provide certain contact information. We use this information to create a member profile of your previous and future stays at Omni Hotels and GHA member brands hotels and resorts and other information for which you’ve expressed an interest. The member may provide unique identifiers (such as username and password), among other information. Such information enables us to provide a more personalized experience for our members on our Web site, as well as to direct relevant communications to them. Omni Hotels may inform you by email of our available services, products, specials and sweepstakes. You may opt in or out of receiving these materials at any time.

Agents, contractors or marketing partners of Omni Hotels & Resorts and affiliates who have access to your personal information are required to keep the information confidential and not to use it for any other purpose than to carry out the services they are performing for Omni Hotels. Omni Hotels & Resorts and affiliates will not sell or distribute any of your personal information to any outside organization for marketing or solicitation without your permission.

Omni Hotels & Resorts is committed to the security of the data collected on this Web site, and treat all information you provide us as confidential. We use secure socket layer (SSL) encryption technology to secure the privacy of credit card information, name, address, email and other information you provide us. To better serve you when you are using this site, we also use “cookies” to help us recognize your preferences and selections.

Omni Hotels & Resorts and our third party marketing partners may use cookies, invisible pixels, local shared objects (i.e., persistent cookies) and web beacons to obtain information about Web sites users. Cookies are small text files that are placed on a computer or mobile device when you visit a website or use an app. Our Web sites may receive and store certain information automatically based on your browser settings, which may include your browser type and operating system, the web pages viewed, IP addresses or unique device identifiers associated with mobiles devices, and sites visited before or after visiting our Websites.

You can set your computer to warn you each time a cookie is sent or turn off all cookies (except Flash cookies) through your browser. Check your browser's Help menu or your built-in mobile device settings to find out how. Some mobile devices store cookies not only in areas connected to the browser, but also in areas that are app-specific, which cannot be controlled by the browser settings. Check your app settings options on your mobile device to find out how to manage or delete cookies that may be stored in these other areas. If you do not accept cookies, some features, services or activities that are available on our Web sites may be adversely affected and you may be unable to perform certain transactions, use certain functionality, and access certain content. The choice to accept or deny a cookie is different from your choice to accept/deny email messages.

We use the following types of cookies on our Websites and apps:

  • Session cookies which are automatically deleted once you close your browser.
  • HTTP request header information in order to make our Websites function correctly and to personalize content presented to you, better understand how visitors use our Website and how we can better meet your needs.
  • Throughout the online reservation process to remember dates used in hotel searches, check room availability and fulfill the reservation.
  • Allow registered users to sign in without typing their email each time.
  • Measure usage of various pages on our Website to help us make our information more personalized and easily accessible.
  • Provide functionality such as online reservations and other functionality that we believe would be of interest and value to you.
  • Track customer response to Omni Hotels & Resorts advertisements and Web site content.
  • Know how many users open an email and allow our service provider to compile aggregated statistics about an email campaign for us.
  • Serve ads through third-party advertising technology when you visit our Web site and sites upon which we advertise. In the course of serving our advertisements to you, unique third-party persistent cookies, clear gifs or beacon gifs may be placed on your computer or device, provided by our ad-serving providers, to help manage our online advertising and which recognize when a device visits our Websites, to learn which banner ads bring users to our Websites and to track whether a reservation is made. The information our ad-serving providers and we collect through this technology is not personally identifiable but is used to create a profile which allows the ad-serving provider to serve adverts targeted towards you and your interests across the ad-serving network.
    Omni Hotels & Resorts and its third-party service providers use web beacons and pixel tags to:
  • Track customer response to the Omni Hotels & Resorts advertisements and Web site content;
  • Allow us to better target interactive advertising, enhance customer support and site usability, and provide offers and promotions that we believe would be of interest to you.

Some web browsers offer a "Do Not Track" ("DNT") signal that is a HTTP header field indicating your preference regarding tracking or cross-site user tracking. We currently do not respond to DNT signals; however, as stated above, we do allow you to exercise some choice in the information collected by adjusting your browser’s cookie settings. As stated above, we also work with third parties that use tracking technologies on our Web sites in order to provide tailored advertisements on our behalf and on behalf of other advertisers across the Internet. These companies may collect information about your activity on our sites and your interaction with our advertising and other communications, and use this information to determine which ads you see on third party websites and applications.

Please be aware that third-party Web sites available through links on each have separate privacy and data collection practices. We have no control, responsibility or liability for these third-party policies or actions. Omni Hotels & Resorts cannot ensure or warrant the security of any information you disclose online to third party sites.

Our Web sites are not intended for children and we do not knowingly solicit or collect personal information from children. If we are notified or discover that a child under the age of 13 has submitted personal information to any of our Websites, we will take reasonable steps to delete the information. We do present information regarding Omni Sensational Kids program on our Websites for the reference of adults that are interested in activities at our locations for children.

This web site is subject to United States law. Omni Hotels & Resorts will disclose personally identifiable information without your permission when required by law or in good faith belief that such action is necessary to investigate or protect against harmful activities to guests, visitors, associates, or others, or to property (including this site). Call 800-809-6664 with any questions regarding the privacy policy.