Frequently Asked Questions

Select Guest^® is our loyalty program, which features three membership levels, offering you complimentary WiFi and the opportunity to earn free nights from your very first stay. Starting on your second stay you will be rewarded with even more exclusive benefits including complimentary morning beverage, express check-in/out, complimentary pressing and shoe shine and more! Plus, you can update your profile with preferences so we can customize your stay.

View the full list of privileges here.

You join Select Guest® as a Gold Level member. Tier Credits are earned on qualified nights at a qualifying rate. Earn at least 10 Tier Credits during a calendar year to earn Select Guest® Platinum Level. Earn 30 Tier Credits during a calendar year earn Select Guest® Black Level and even more exclusive benefits. View the benefits for each level here.

Benefits of membership are only awarded on Qualifying Stays. Qualifying means that your reservation is made directly with us (via web or phone) and not through sites such as Hotwire.com, Priceline.com, Expedia.com, Hotels.com, Travelocity.com, Orbitz.com, etc.

Tier status is earned or renewed annually based on the following qualifying stay criteria (January 1 through December 31):

• Gold Level: 0-9 Tier Credits
• Platinum Level: 10-29 Tier Credits
• Black Level: 30+ Tier Credits

As soon as your account is credited for the required number of Tier Credits to achieve the next tier level, your membership is upgraded and you can start enjoying the additional benefits.

At the end of each year, every member’s Tier Credits are reviewed and his or her Select Guest® membership level is adjusted based upon the ability to meet the specified credits required of each tier level.

For Example, if a member achieves Platinum Level in August, that level is maintained through December 31 of the following year and is only lost should the member not achieve the minimum tier credits (10) required for Platinum Level in the following year.

Select Guest membership cards are available in your Membership Materials, downloadable on your online My Account Page.

Creating an account allows you to track your credits and monitor your progress towards the next tier level, customize your room preferences and more! Once you have created your account, you can view your account summary clearly on the first page after logging in. You can also modify your preferences at any time by clicking “Log in” on the top right corner of every page on OmniHotels.com.

Please send an e-mail to selectguest@omnihotels.com, or if you prefer to speak with a Member Services Specialist, simply dial toll-free 1-877-440-6664(OMNI).

Credits are applied five to seven business days after departure.

For lost or forgotten passwords, click the “Forgot password” link on the sign in page. Then simply follow the prompts to get your password emailed to you.

To change your email address, log in with your original email address, click “Update Profile” and click “change.” You will then be able to update it to your current one. Or simply dial toll-free 1-877-440-6664(OMNI) and one of our specialists will assist you.

As a Select Guest® member, automatically earn one free night award for every twenty (20) Award Credits earned. Award Credits are earned for each night stayed at a Qualifying Rate at Omni Hotels & Resorts.

Platinum and Black level members earn double Award Credits for each qualified night at a qualifying rate.

Defined Terms

• Qualifying Stays
  One “Qualifying Stay” is a stay of one or more consecutive nights spent at the same hotel (whether or not a member checks out and checks back in again), during which a Qualifying Member pays a Qualifying Rate for at least one night during the stay. If a Select Guest® member is not named on the reservation prior to departing the hotel, the stay is not a Qualifying Stay. Stays prior to six months from today are not Qualifying Stays. Mokara Hotel & Spa, Villas of Amelia Island Plantation, The Lodge at Bretton Woods, and Townhomes at Bretton Woods do not participate in the Select Guest® program, therefore stays at these brands are not considered a Qualifying Stay. Stays not eligible to receive program benefits include those booked through an online travel website (some examples include, but aren’t limited to Hotwire, Priceline, Expedia, Booking.com, Hotels.com, Travelocity, or Orbitz, etc), traditional wholesale rates, airline rates.
• Qualifying Rates
  A “Qualifying Rate” is a rate available to the general public for such night, but specifically does not include the following rates: (1) tours series rates and charter rates (2) room rates for airline staff and crew where rooms are pre-booked and paid for by the airline or directly; (3) travel industry staff rates; (4) any employee rates, employee family or employee friends’ discount rates; (5) other discounted rates; (6) any complimentary, free, traded or bartered night stays, or any stays in connection with gift certificates or other awards or vouchers; and (7) bookings made through an online travel Web site (i.e., Hotwire, Priceline, Expedia, Booking.com, Hotels.com, Travelocity or Orbitz). Omni Hotels & Resorts shall determine if a rate is a Qualifying Rate in its sole discretion.
• Qualifying Members
  A “Qualifying Guest” is a registered Select Guest® member whose name appears on the room reservation. Associations, corporations and groups are not Qualifying Members. If a Qualifying Member reserves and pays for more than one room, free night awards are earned on a maximum of two rooms during such stay. Free night awards may not be transferred from one member to another. Only one member per room, per stay may receive credit. If two or more members occupy the same room, credits will be awarded only to the member whose name appears on the room reservation. If more than one name is on a single room reservation, awards will be credited to the member whose name appears first. Members who have any past due balance owing to Omni Hotels & Resorts forfeit any awards earned. Employees of Omni Hotels & Resorts and its affiliates are not eligible to earn free night awards.

Your free night award should post to your account after your Award Credit balance reaches 20. Certificates can take up to seven days to become active and available for use.

Online:

Log-in to your account

On your My Account page click on "Free Night Awards"

Click "Redeem" and continue with booking information

*Multiple night reservations using Free Night Awards are booked by adding additional certificates. Upon completion of the first night reservation, you will be prompted to add additional night(s). Click “Add additional Free Night” or “Add additional paid nights” and proceed with the booking process. Multiple nights will result in an additional confirmation number for each redeemed award or paid night(s) reservations.

Call: 1-877-440-6664 (OMNI)

Yes, just sign into your “My Account” and select the reservation(s) you wish to cancel

Click on the “cancel reservation” button

OR

Contact Select Guest® Membership Services, simply dial toll-free 1-877-440-6664 (OMNI).

*Cancelling a free night award reservation will result in the award being re-issued for future use as long as the award has not expired. Expired free night awards will not be reissued. Any “no show” or cancellation made outside the cancellation policy window will result in the member forfeiting their free night award.

Free night awards expire one year from the date earned for Gold and Platinum Level members and two years from the date earned for Black Level members. You must make the booking prior to the expiration date. You don’t have to stay before the expiration date but the booking must be made prior to expiration. See the question above or Terms and Conditions regarding cancellation policies.

Yes, though you will need to make separate reservations for each night. If you plan on doing this, we recommend allowing our Membership Services team to assist. Follow the process outlined under “How do I redeem my Free Night Award?”