April 14, 2024
Omni Hotels & Resorts continues to investigate a recent cyberattack on its systems with the assistance of a leading cybersecurity response group. As part of this investigation, we have determined that limited information pertaining to a subset of our customers may have been impacted.
It is important to note that the impacted data does not include sensitive information such as personal payment details, financial information, or social security numbers. It may include customer name, email, and mailing address, as well as Select Guest Loyalty program information. We have reported this matter to law enforcement.
April 8, 2024
We are pleased to report that Omni Hotels & Resorts has restored its systems across its portfolio of properties. Thank you to our teams who have worked tirelessly around the clock to restore our systems and minimize the disruption to our guests and services. We take the security of our systems and data very seriously, and while this remains an ongoing investigation, Omni continues to collaborate with a leading cybersecurity response group and deploy all available resources to address the situation. Our dedicated staff at each hotel is committed to maintaining and delivering the exceptional experience that our guests expect from us, and the well-being and comfort of our guests remain our top priority. We continue to actively welcome guests, accept new reservations online and at the customer care center.
April 3, 2024
Since Friday, March 29, Omni Hotels & Resorts has been responding to a cyberattack on its systems. Upon learning of this issue, Omni immediately took steps to shut down its systems to protect and contain its data. As a result, certain systems were brought offline, most of which have been restored. Omni quickly launched an investigation with a leading cybersecurity response team, which is ongoing. As our team works diligently to restore the remainder of the systems to full functionality, we continue to welcome our guests and accept new reservations. We apologize for the disruption and inconvenience this cyberattack is causing. The care and comfort of our guests remains our highest priority and we are grateful for the hard work of all our teams who are doing everything possible to deliver the Omni experience expected by our guests.
FAQ'S
Are Omni Hotels & Resorts open?
Yes. We continue to welcome our guests and accept new reservations. As part of our response to this incident, certain systems were brought offline; all have been restored.
Is it safe to book on Omni’s website?
Yes. Our website is safe and operational, and we continue to accept new reservations.
What is Omni doing to respond to this cyberattack?
Upon learning of the cyberattack, Omni immediately took steps to shut down its systems to protect its data. As a result, certain systems were brought offline, all of which have been restored. Omni quickly launched an investigation with a leading cybersecurity response team and reported this matter to law enforcement. The investigation is ongoing.
What data was impacted?
We have determined that limited information pertaining to a subset of our customers may have been impacted as a result of this incident. It is important to note that the impacted data does not include sensitive information such as personal payment details, financial information, or social security numbers.
It may include customer name, email, and mailing address, as well as Select Guest Loyalty program information.
Where can I find further updates?
We will post relevant updates to this page.
Where can I find the latest information about my stay?
For guest questions about reservations or guest experiences, please contact your travel planner or the hotel directly. The care and comfort of our guests remains our highest priority.
Can I make room reservations?
Reservations can be made by booking on our website at www.omnihotels.com, through your travel planner, calling the hotel directly or the Omni Customer Care Center at 1-800-843-6664.
Is it safe to hold my meeting or event at an Omni Hotel?
Yes. Our systems are secure and restored and our dedicated staff at each hotel is committed to working closely with planners to ensure a pleasant and seamless experience. Please contact your designated hotel representative to discuss your upcoming program.