OMNI HOTELS & RESORTS EARNS HIGHEST SEGMENT HONORS IN J.D. POWER STUDY

Annual Study Ranks Omni Highest in Upper-Upscale Segment Guest Satisfaction

J.D. Power trophy
Dear Valued Guest,

I personally want to take a moment to thank you for your support of Omni Hotels & Resorts. It is because of you that we recently ranked highest among upper-upscale hotel brands, according to the J.D. Power 2015 North American Hotel Guest Satisfaction Index StudySM. This is an incredible honor for us and I recognize that it wouldn't be possible without your loyalty. 

We are dedicated to ensuring that each of our guests have a memorable stay, in fact, it is a core value of the Omni brand. This achievement is also a huge testament to the contributions made every day by our 18,000 associates and their deep dedication to deliver upon our service promise to you. I am so proud of our team. 

Thank you for honoring us with your valued opinion. We hope to see you again soon. 

Sincerely, 

Mike Deitemeyer 
President, Omni Hotels & Resorts
Omni Hotels & Resorts ranked highest among upper-upscale hotel brands, according to the J.D. Power 2015 North American Hotel Guest Satisfaction Index StudySM. Eight key factors were examined including:  

Overall Satisfaction Food & Beverage 
Reservations Hotel Services
Check-In/Check-Out     Hotel Facilities
Guest Rooms Cost & Fees


The results are based on guest feedback from customers who stayed in an Omni hotel from July 2014 through June 2015. Highlights from this year’s study showed that overall satisfaction in the brand increased 17 points from the prior year.

Omni Hotels & Resorts received the highest numerical score among upper upscale hotels in the proprietary J.D. Power 2015 North America Hotel Guest Satisfaction Index StudySM. Study based on responses from 62,997 guests measuring 11 upper upscale hotels and measures opinions of guests who stayed in a hotel June 2014-May 2015. Proprietary study results are based on experiences and perceptions of consumers surveyed May 2014-May 2015. Your experiences may vary. Visit jdpower.com.

Bedford Springs Resort exterior during the day