Important information for our guests
- Check-in: 3:00 p.m./Check-out: Noon
- Early departures will be charged for the full stay.
NO CASH POLICY
In order to expedite service to our guests and improve their experience, Omni Cancun has moved to a “no cash” environment within our hotel. Guests are asked for a credit card upon check-in. Guests without a credit card will be asked to put down a $400 USD deposit per room per stay, which will be applied to their room as a credit balance. If for any reason the $400 deposit is not used during the stay, the unused portion of the amount will be refunded upon check-out in U.S. dollars.
DEBIT CARD POLICY
The use of a debit card will initiate, at the time of check-in, an immediate deduction from your bank account for your room rate, inclusive of tax, for all room nights plus $50 per night for incidentals. Upon check-out, any unused funds will be credited back to your account. Based upon the business rules of your bank, it may take 72 hours or longer for your bank to process this back to your account. We prefer guests use another form of guarantee for incidentals when using a debit card.
CREDIT CARD POLICY
For Visa and MasterCard credit cards, card will be charged for the full stay and $400 USD will be authorized per stay for incidentals. American Express is not valid as a guarantee for incidentals. Discover and Diner Club Cards are not acceptable as a form of any payment.
Children are considered those 11 years of age and younger. Guests 12 years of age and older will be charged as an adult
Guests must be 18 years of age to reserve a room at the resort.
GOOD NIGHT’S REST POLICY
To ensure the comfort and enjoyment of all our guests, the hotel enforces a Good Night’s Rest Policy in our guest rooms. Only registered guests are permitted to enter guest room elevators or guest rooms. All guests must be registered at check-in. If a disturbance is created as a result of a party or noise from a guest room, all guests in the room will be asked to leave the hotel without a refund. These guidelines are in place to ensure every guest enjoys a peaceful and pleasant stay in our hotel.
The resort does not accept pets on property. Guide dogs for the blind or otherwise disabled are exempt from the pet policy; there is no weight limit or pet fee.
Any use of Omni’s fitness centers, Fit Kits, Sleep Kits, or participation in off-site exercise classes or other programs offered by Omni (“Wellness Benefits”) is done at participant’s sole risk. Omni shall not be liable for any injuries, loss, or damage to the participant or participant’s personal property resulting from the use of the Wellness Benefits, regardless of whether it occurs as a result of Omni’s negligence. If the participant chooses to use the Wellness Benefits, the participant hereby expressly waives any claim of liability - for personal/bodily injury or damages - which occurs to the participant or for any loss of or injury to person or property. This waiver is intended to be a complete release of any responsibility for personal injuries and/or property loss/damage sustained by any participant while on Omni’s premises or at off-site exercise classes, whether using exercise equipment or not.