Omni Dallas Hotel
555 S Lamar
Dallas, Texas 75202

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Hotel Policies

Important information for our guests

Dallas Hotel Lobby

CHECK-IN/OUT

  • Check-in: 4:00 p.m./Check-out: 11:00 a.m.
  • Guests must be at least 21 years of age to check-in.

CASH-PAYING GUESTS

All reservations must be accompanied by a valid credit or debit card. The hotel can accept cash as a form of payment, but only at checkout.

DEBIT/CREDIT CARD POLICY

The use of a debit card will initiate, at the time of check-in, an immediate deduction from your bank account for your room rate, inclusive of tax, for all room nights plus $50 per night for incidentals. Upon check-out, any unused funds will be credited back to your account. Based upon the business rules of your bank, it may take 72 hours or longer for your bank to process this back to your account.

DONATION REQUESTS

Donation requests can be submitted online by clicking here.

EARLY DEPARTURE POLICY

There will be a $50 charge for guests departing prior to their departure date. If a group or a pre-paid rate has a minimum night stay requirement, the remaining nights will be charged.

GOOD NIGHT’S REST POLICY

To ensure the comfort and enjoyment of all our guests, the hotel enforces a Good Night’s Rest Policy in our guest rooms. Only registered guests are permitted to enter guest room elevators or guest rooms after 10:00 p.m. All guests must be registered at check-in. If a disturbance is created as a result of a party or noise from a guest room, all guests in the room will be asked to leave the hotel without a refund. These guidelines are in place to ensure every guest enjoys a peaceful and pleasant stay in our hotel.

LATE CHECK-OUT POLICY

Late check-out up to 4:00 p.m. may be available for a rate of $60.

NON-SMOKING POLICY

Guest rooms are 100% smoke-free. There is a $200 fine + tax if a guest smokes anywhere on property other than the designated smoking area.

PAYING FOR ANOTHER GUEST’S ROOM

If you would like to pay for another guest’s room, please contact the hotel at (214) 744-6664. Payment must be completed 24 hours prior to arrival date and we reserve the right to deny authorization for any reason.

PET POLICY

Omni Dallas is a pet-friendly hotel. Guests must have a valid credit card on their reservation. The weight of the pet is not to exceed 25 lbs. A non-refundable cleaning fee of $100 will be charged per stay, per room (not per pet). One pet is allowed per guest room. If guest plans to have two or more animals in the room, he or she must contact the hotel directly to discuss. Dogs and cats only are allowed. Extreme or wild animals are not authorized (snakes, birds, pit bulls, etc.). In the event a dog begins to bark or is the cause of guest complaints, the guest will be asked to remove the pet. The pet must be placed in a carrier when housekeeping or engineering staff enters the room. The guest will be required to sign a document accepting complete financial responsibility for any damage caused by the pet. Guide dogs for the blind or otherwise disabled are exempt from the pet policy; there is no weight limit or pet fee.

WELLNESS POLICY

Any use of Omni’s fitness centers, Fit Kits, Sleep Kits, or participation in off-site exercise classes or other programs offered by Omni (“Wellness Benefits”) is done at participant’s sole risk.  Omni shall not be liable for any injuries, loss, or damage to the participant or participant’s personal property resulting from the use of the Wellness Benefits, regardless of whether it occurs as a result of Omni’s negligence.  If the participant chooses to use the Wellness Benefits, the participant hereby expressly waives any claim of liability - for personal/bodily injury or damages - which occurs to the participant or for any loss of or injury to person or property. This waiver is intended to be a complete release of any responsibility for personal injuries and/or property loss/damage sustained by any participant while on Omni’s premises or at off-site exercise classes, whether using exercise equipment or not.

General

Omni Hotels reserves the right to not allow the open carry of handguns or other weapons on the hotel premises.

 

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