Omni San Antonio Hotel at the Colonnade
9821 COLONNADE BOULEVARD
San Antonio, Texas 78230

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Hotel Policies

Important information for guests

San Antonio Hotel lobby

CHECK-IN/CHECK-OUT TIMES

Check-in 3:00 p.m./Check-out Noon

LATE CHECK-OUT POLICY

Late check-out up to 4:00 p.m. may be available for an additional $50.

AGE POLICY

Guests must be 21 years of age to rent a room. Individuals 17 years old and younger are considered children at Omni San Antonio Hotel at the Colonnade.

DEBIT CARD PAYMENT POLICY

The use of a debit card will initiate, at the time of check-in, an immediate deduction from your bank account. The charges that will be immediately deducted from your account are the charge for your full stay plus an additional $50 per night for any incidentals. Upon checkout, any unused funds will be credited back to your account. Based upon your bank, it may take 72 hours or longer to process this transaction to your account.

CASH PAYING GUESTS

A credit card is required to reserve a room. Guests wishing to pay for their stay with cash will need to pay for their stay in full plus a $50 per day incidental deposit at the time of check-in.

PAYING FOR ANOTHER GUEST’S ROOM

If you would like to pay for another guest’s room, please contact the hotel at (210) 691-8888.

GOOD NIGHT’S REST POLICY

Omni San Antonio Hotel at the Colonnade enforces a Good Night’s Rest Policy to ensure the comfort and enjoyment of all our guests. Only registered guests are permitted to enter guest room elevators or guest rooms after 10:30 p.m. All guests must be registered at check-in. If a disturbance is created, as a result of a party or noise from a guest room, all guests in the room will be asked to leave the hotel, without a refund.

PET POLICY

Dogs up to 25 lbs. and cats are accepted at Omni San Antonio Hotel at the Colonnade if a valid credit card is on file. The guest will be required to sign a document accepting complete financial responsibility for any damage caused by the pet. Each room with a pet will be charged a cleaning fee of $50 per stay. If you have more than one pet, please contact the hotel directly to discuss. The pet must be placed in a carrier when housekeeping, mini-bar staff, or engineering enters the room. In the event a dog begins to bark or is the cause of guest complaints, the guest will be asked to remove the pet. Note: Guide dogs for the blind or otherwise disabled are exempt from the pet policy – there is no weight limit or pet fee.

SMOKING POLICY

All guest rooms and interior public space are 100 percent smoke-free. It is up to the discretion of the hotel how much a guest will be charged for smoking on property.

WELLNESS POLICY

Any use of Omni’s fitness centers, Fit Kits, Sleep Kits, or participation in off-site exercise classes or other programs offered by Omni (“Wellness Benefits”) is done at participant’s sole risk.  Omni shall not be liable for any injuries, loss, or damage to the participant or participant’s personal property resulting from the use of the Wellness Benefits, regardless of whether it occurs as a result of Omni’s negligence.  If the participant chooses to use the Wellness Benefits, the participant hereby expressly waives any claim of liability - for personal/bodily injury or damages - which occurs to the participant or for any loss of or injury to person or property. This waiver is intended to be a complete release of any responsibility for personal injuries and/or property loss/damage sustained by any participant while on Omni’s premises or at off-site exercise classes, whether using exercise equipment or not.

General

Omni Hotels reserves the right to not allow the open carry of handguns or other weapons on the hotel premises.

 

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