MEETING PLANNERS TAKE NOTE: HERE COMES OMNI!
IRVING, TX (May 21, 2009) – Beginning Friday, May 22nd, all Omni Hotels will unveil two new meetings initiatives. Designed to meet the ever-changing demands in the meetings marketplace, the programs are being implemented to relieve some of the strain and uncertainty planners are facing today. On top of Omni’s already innovative ZERO Attrition program announced earlier this year, the brand is now launching a systemwide RapidResponse program which guarantees a swift reaction to all incoming inquiries as well as a standard policy to always include a ReSELL Clause in its meeting contracts.
To ensure all in-bound leads are answered within two business hours, Omni Hotels has instituted its RapidResponse program brand-wide. This effort will apply to all leads: phone, e-mail, electronic inquiries and through third-party organizations. After the initial contact, Omni will then follow-up with a formal response -- such as a proposal or contract -- no later than the end of the next business day. If Omni does not provide an initial response within two business hours, the inquiring customer will be entitled to request a five percent discount off the master account.
The new ReSELL Clause offers a standard rooms resell clause in each group contract without any special request from the meeting planner. With this clause, groups are entitled to a refund for any paid cancellation or attrition charges if Omni resells some portion of the unused guest rooms. For every room resold, the brand will provide the meeting planner a credit for the rate at which the room was resold.
“It is imperative that we stay ’tuned in’ to what our customers need and let them know we have their best interest in mind,” said Tom Faust, vice president of sales for Omni Hotels. “Omni has always taken great pride in its innovative meeting solutions and is continually seeking ways to enhance the way we do business.”
The announcements are being shared with meeting planners coast to coast as a part of “Here Comes Omni” Day. Today meetings are being held with more than 2,500 customers in a day-long, brand-wide, all-sales outreach. In markets all across North America, the entire Omni Hotels sales network, including hotel and global teams, are conducting face-to-face meetings and hosting appreciation events for its valued customers.
ABOUT OMNI HOTELS
Omni Hotels creates compelling, memorable guest experiences at 43 luxury hotels and resorts in leading business gateways and leisure destinations across North America. From exceptional golf and spa retreats to dynamic business settings, each location features four-diamond services, including award-winning signature restaurants, Wi-Fi connectivity and unique fitness options. Omni’s mission for total customer service is further supported by its “Power of One” program that empowers associates to make on-the-spot decisions to meet or exceed guest expectations. Guests can locate hotels and book accommodations online or by calling 1-800-THE-OMNI.