FLEXIBLE FOOD AND BEVERAGE GRATUITY SYSTEM GIVES NEW VALUE TO "BREAKING BREAD" AT THE OMNI FORT WORTH HOTEL
Fort Worth, Texas (June 24, 2008) – The new Omni Fort Worth Hotel, opening in January, 2009, is introducing a revolutionary gratuity system that will empower meeting organizers to compensate food and beverage teams based on the level of service provided versus the standard practice of a built-in percent gratuity. If a meeting organizer feels that expected food and beverage standards were not met following an event, he or she has the flexibility to adjust the gratuity to the desired level between 15 and 22 percent. If they believe the hotel exceeded expectations, he or she may feel free to increase the gratuity to a greater amount.
“Gratuities are earned, not automatic, and we believe that this new approach will promote consistently strong service from our food and beverage associates,” said Ed Netzhammer, regional vice president of operations and general manager of the Omni Fort Worth Hotel. “We surveyed meeting planners and found that the industry standard flat-rate banquet gratuity wasn’t working for them. In response, we’ve created a program to ensure that their expectations are met.”
This innovative gratuity structure is another important example of the Omni Fort Worth Hotel’s, food & beverage leadership in the industry. In a May 2008 press release, the hotel announced details of a catering partnership with the Fort Worth Convention Center. Beginning Jan. 1, 2009, the Omni Fort Worth Hotel will be the exclusive caterer to the city’s convention facilities – making the Fort Worth property one of very few hotels in the U.S. to handle this service for a major city’s convention facility. The new gratuity approach will be utilized at both the hotel and the convention center.
Additionally, Omni Hotels recently expanded on its Sensational Meetings program via a partnership with The Culinary Institute of America. Together, the organizations researched and evaluated flavors, textures and nutritional fundamentals to further elevate the food and beverage offerings that are part of Omni’s customizable Sensational Meetings program.
The Omni Fort Worth Hotel will also boast fine culinary choices including the renowned Bob’s Steak & Chop House; Wine Thief, for wine enthusiasts and novices alike; the Whisky & Rye sports lounge; and Cast Iron for a casual dining experience. The hotel is committed to providing the highest level of service, in keeping with its commitment to exceed guest and meeting attendee expectations.
ABOUT THE OMNI FORT WORTH HOTEL & RESIDENCES
The gorgeous Omni Fort Worth Hotel will house nearly 68,000 square feet of meeting and function space. Included among its 29 meeting rooms is the Texas Ballroom, which will encompass 18,788 square feet alone. The hotel will feature built-in pre-function areas, plus 6,500 square feet of useable outdoor space and access to the Fort Worth Convention Center meeting space, which includes access to the stunning Fort Worth Water Gardens. Other meeting features include high-speed Internet access, state-of-the-art audio/visual services and convenient office space for meeting planners.
In addition to the meeting facilities, the hotel will have 607 guest rooms and suites featuring a touch of Texas with comfy natural linens, as well as plush bedding with saddle-blanket throws and stitched pillows. Many different dining options will be available at the hotel as well. Whether guests are looking for a light breakfast, to kick back over cocktails, enjoy an elegant dinner or stay in for a cozy guest room meal, there is something to please every palate