As a valued guest of Omni Hotels & Resorts, we appreciate your loyalty and the trust you place in us as your hospitality brand of choice. Recognizing the ongoing and increased uncertainty that coronavirus (COVID-19) is causing around the world, our highest priority is the health and wellbeing of our guests and associates. With that in mind we wanted to update you on the actions we have taken in response to the outbreak.

Cancellation policy & booking flexibility

We understand flexibility is key during uncertain times and that’s why we’re adjusting our cancellation policies. For reservations with stay dates through April 30, 2020, we are waiving cancellation fees for existing and new individual reservations at all Omni Hotels & Resorts’ properties. In this very fluid environment, we continue to monitor the situation and will revisit this policy as needed. For bookings made through a travel agent or online booking platform (i.e.,, Expedia, etc.), please contact them directly. We have advised these companies of our cancellation policy and you should refer to their terms and conditions.

During your stay

Rest assured our standard cleaning routines are very thorough; however, during this time, we have increased our efforts throughout each hotel and resort. These actions include, but are not limited to, cleaning and disinfecting hard surfaces and frequently touched items in guest rooms and throughout the public spaces of each hotel. We’re providing hand sanitizer stations at front desks, on meeting room levels and in restaurants. We are also ensuring our associates have disposable wipes with them at all times to clean commonly used surfaces like elevator buttons. It’s also important to note that our cleaning materials and supplies meet or exceed industry standards.

The focus on cleanliness and sanitation is imperative to our daily operation and has always been a top priority for our properties. These additional measures will work to help ensure we continue to provide a safe environment for our guests.

Temporary Suspension of Operations

Due to the unprecedented implications COVID-19 has had on the hospitality industry, Omni Hotels & Resorts has made the very difficult decision to temporarily suspend operations at the following Omni properties. Effective the dates listed below, Omni Hotels & Resorts will suspend operations to guests. We anticipate resuming operations Friday, May 15, 2020 (unless otherwise noted below); however, we will reassess each week and make the best decision based on business demands.

Monday, March 23 Sunday, March 29

  • Hotel Omni Mont-Royal
  • Omni Berkshire Place
  • Omni Chicago Hotel
  • Omni La Costa Resort & Spa
    will resume operations 6/2
  • Omni Providence Hotel
  • Omni San Francisco Hotel
  • Omni William Penn

  • Omni Atlanta Hotel at CNN Center
  • Omni Austin Hotel Downtown
  • Omni Barton Creek Resort & Spa
  • Omni Bedford Springs Resort
  • Omni Charlotte Hotel
  • Omni Charlottesville Hotel
  • Omni Frisco Hotel
  • Omni Hilton Head Oceanfront Resort
    will resume operations 5/21
  • Omni Interlocken Hotel
  • Omni La Mansión Del Rio
  • Omni Los Angeles Hotel at California Plaza
  • Omni Mandalay Hotel at Las Colinas
  • Omni Mount Washington Resort
  • Omni Nashville Hotel
  • Omni New Haven Hotel at Yale
  • Omni Rancho Las Palmas Resort & Spa
  • Omni Richmond Hotel
  • Omni San Diego Hotel
  • Omni Scottsdale Resort & Spa at Montelucia
  • Omni Tucson National Resort
  • Mokara Hotel & Spa
  • The Omni Homestead Resort
  • The Omni King Edward Hotel

Tuesday, March 24

  • Omni Houston Hotel at Westside

Thursday, March 26

  • Omni Parker House
  • Omni Riverfront Hotel
    will resume operations 6/1
  • Omni Shoreham Hotel
  • The Omni Grove Park Inn

Friday, March 27

  • Omni Amelia Island Resort
  • Omni Hotel at The Battery Atlanta
  • Omni Louisville Hotel
  • The Villas of Amelia Island

Wednesday, April 1

  • Omni Cancun Hotel & Villas
    will resume operations 5/1
  • Omni Jacksonville Hotel
  • Omni Orlando Resort at Championsgate
    will resume operations 5/1