251 South Olive Street
Los Angeles, California 90012
Phone: (213) 617-3300, Fax: (213) 617-3399
Spa Preparation
Welcome to The Spa at the Omni Los Angeles Hotel. Our goal is that each guest feels fully prepared for their service, and leaves with a new piece of information about their bodies and holistic healing. Please find important information to know prior to indulging in one of our decadent spa services.
Reservations
To ensure a memorable experience, please make your reservations well in advance. Services are available from 9am to 9pm, seven days a week, by appointment only. Reservations may be made during office hours, 10am to 7pm, seven days a week. For reservations or information, please contact the Spa Director at 213-300-0456 or email bewell@thankyouandbewell.com
Facility Use
Guest and visitors can enjoy services seven days a week, by appointment. Services are available from 9am to 9pm. However, we are flexible and accommodate requests outside of these hours based upon availability. Services beginning before 9am or extending past 9:30pm incur an extra $15 service fee.
Personal Possessions
We regret that we cannot be held responsible for the loss of, or damage to, personal articles including clothing and accessories. We ask that you remove all jewelry before any service. We recommend leaving your jewelry at home or in the safe in your guestroom.
Arrival Time
Please arrive 10 minutes prior to your treatment to allow time to check-in. Arriving late for your scheduled service will deprive you of valuable treatment time. To avoid delaying the next guest, your treatment time will end on time regardless of how late you begin.
Cellular Phone
The Spa is an adult environment of relaxation and tranquility. Please respect all of our guests’ right to privacy and quietude by turning off cellular phones when you enter the Spa.
Gratuity
Please note that gratuity is not included in treatment pricing. 18-20% is a customary gratuity on spa services.
Cancellation Policy
If you must cancel or reschedule your service, please let us know at least four office hours ahead of time (office hours are 10am to 7pm) to avoid being charged for a scheduled treatment. Groups of 10 or more booking services in the Spa require a two-week guarantee. The Spa strictly adheres to our cancellation policy. The Spa can be reached directly at 213-300-0456.