Frequently Asked Questions

Select Guest FAQ 

General Information


What is Select Guest?
Select Guest is our Loyalty program, which features three membership levels, offering you free wi-fi and the opportunity to earn free nights on your very first stay.  Starting on your second stay you will be rewarded with even more exclusive benefits including complimentary morning beverage, complimentary pressing and shoe shine, express check-in/out and more!  Plus,  you can update your profile with preferences so we can customize your stay.

How can I join?
Enroll online here to create your profile with your preferences, prior to your visit, or enroll at the front desk during your next stay.

Does it cost anything to become a Select Guest member?
No, membership is complimentary.

What are the different levels and benefits at each membership level?
You join Select Guest as a Gold level member. Stay at least 10 nights at a qualifying rate during the year to be upgraded to Select Guest Platinum Level. Stay just 30 nights at a qualifying rate during the year for even more exclusive benefits with the Select Guest Black Level. View the benefits for each level here.

How do I know if I qualify for the next tier level?
Tier status is achieved or renewed based on the following annual criteria (January 1 through December 31):
  • Gold Level 0-9 nights
  • Platinum Level 10-29 nights
  • Black Level 30+ nights

As soon as your account is credited for the required number of nights to achieve the next tier level, your membership will be upgraded and you can start enjoying the additional benefits.

At the end of each year, every member’s eligible room nights are reviewed and their Select Guest membership level is adjusted based upon the ability to meet the specified nights required of each tier level.

For example, if a member achieves Platinum level in August 2013, that level will be maintained through December 31, 2014 and will only be lost should the member not achieve the minimum nights (10) required for Platinum level in 2014.

When do I receive a membership card?
Platinum and Black tier members receive a membership card following upgrade and renewal at these levels. Members can request a card at anytime.

Please send an e-mail to selectguest@omnihotels.com, or if you prefer to speak with a Member Services Specialist, simply dial toll-free 1-877-440-6664(OMNI).

Account Information


How can I view my account summary? Creating an account allows you to track your stays, nights toward the next tier level, customize your room preferences and more! Once you have created your account, you can modify your preferences at any time by clicking “Sign in” on the top right corner of every page on Omnihotels.com

What if I am missing nights on my account? Please send an e-mail to selectguest@omnihotels.com, or if you prefer to speak with a Member Services Specialist, simply dial toll-free 1-877-440-6664(OMNI).

How many days after departure before award credit is applied to my account?
Tier and award night credit are applied 5-7 business days from departure.

I forgot my password or changed my email address. Now what?
For lost or forgotten passwords, click the “Forgot password” link on the sign in page. Then simply follow the prompts to get your password emailed to you.

To change your email address, log in with your original email address, click “Update Profile” and click “change”. You will then be able to update it to your current one. Simply dial toll-free 1-877-440-6664(OMNI) and one of our specialists will assist you.

Free Nights


How do I earn a Free Night?
As a Select Guest member, you can earn free nights at Omni Hotels & Resorts! Simply stay 20 qualifying nights at a qualifying rate at Omni and automatically earn one night on any future stay.

Platinum and Black level members earn double night credits toward free night certificates for each qualified night at a qualifying rate.

Can you define “qualifying”?

Defined Terms
  • Qualifying Stays
    One "Qualifying Stay" is a stay of one or more consecutive nights spent at the same hotel (whether or not a member checks out and checks back in again), during which a Qualifying Member pays a Qualifying Rate during the stay.  If a Select Guest member is not named on the reservation prior to departing the hotel, the stay is not a Qualifying Stay.  Stays prior to six months from today are not Qualifying Stays. Mokara Hotel & Spa and Villas of Amelia Island Plantation do not participate in the Select Guest Program; therefore stays at these brands are not considered a Qualifying Stay.  Stays not eligible to receive program benefits include those booked through an online travel website (some examples include, but aren’t limited to Rocketmiles.com, Hotwire, Priceline, Expedia, Hotels.com, HotelTonight.com, Travelocity or Orbitz, booking.com etc), traditional wholesale rates, airline crew rates, airline employee rates, travel agency employee rates, free night redemption stays.
  • Qualifying Rates
    A “Qualifying Rate” is a rate available to the general public for such night, but specifically does not include the following rates: (1) tours series rates and charter rates (2) room rates for airline staff and crew where rooms are pre-booked and paid for by the airline or directly; (3) travel-industry staff rates; (4) any employee rates, employee family or employee friends discount rates; (5) other discounted rates; (6) any complimentary, free, traded or bartered night stays, or any stays in connection with gift certificates or other awards or vouchers; and (7) bookings made through an online travel website (i.e. Hotwire, Priceline, Expedia, Hotels.com, Travelocity or Orbitz). Omni Hotels shall determine if a rate is a Qualifying Rate in its sole discretion.
  • Qualifying Members
    A “Qualifying Guest” is a registered Select Guest Member whose name appears on the room reservation.  Associations, corporations, and groups are not Qualifying Members. If a Qualifying Member reserves and pays for more than one room, free night awards are earned on a maximum of two rooms during such stay. Free night awards may not be transferred from one member to another. Only one member per room, per stay may receive credit. If two or more members occupy the same room, credits will be awarded only to the member whose name appears on the room reservation. If more than one name is on a single room reservation, awards will be credited to the member whose name appears first. Members who have any past due balance owing to Omni Hotels forfeit any awards earned. Employees of Omni Hotels and its affiliates are not eligible to earn free night awards.

Does my free night certificate post immediately after I've satisfied the 20 night credits requirement?
Your free night certificate should post to your profile after your 20th night credit is posted to your account. Certificates can take up to 7 days to be active and available for use.

Do I have to make free night rewards reservations in advance?
Yes, free nights must be reserved prior to arrival. Free Night Certificates can not be redeemed until the award is posted and available on your account.

Do my Omni nights roll over into next year?
Nights earned toward a free night certificate do roll over. They will continue to roll over with at least one stay at Omni Hotels in the previous 24-month period.

What costs are covered by a Free Night Certificate?
Free nights redemption is applicable for room rate only. Free night does not include taxes and fees. You are responsible for paying for taxes, fees, meals, incidentals and any other costs associated with the reservation or stay. Free nights award does not include food & beverage items at our all-inclusive resorts.

How do I redeem my Free Night Certificates?

Online:

  • Log into your account
  • On your My Account page click on Free Night Certificates
  • Click Redeem and continue with booking information
    *Multiple night reservations using Free Night Certificates are booked by adding additional certificates. Upon completion of the first night reservation, you will be prompted to add additional night(s). Click “Add additional Free Night” or “Add additional paid nights” and proceed with the booking process. Multiple nights will result in an additional confirmation number for each redeemed certificate or paid night(s) reservations.

Call: 1-877-440-6664 (OMNI)

Can I cancel a Free Night Certificate if my plans change?
Yes, just sign into your “My Account” and select the reservation(s) you wish to cancel

Click on the “cancel reservation” button

OR

Contact Select Guest Membership Services, simply dial toll-free 1-877-440-6664 (OMNI).

*Cancelling a free night certificate reservation will result in the certificate being re-issued for future use as long as the certificate has not expired. Expired free night certificates will not be reissued. Any "no show" or cancellation made outside the cancellation policy window will result in the member forfeiting their free night certificate.

Do Free Night Certificates expire?
Free night awards expire one year from the date earned.

Are there any restrictions to using Free Night Certificates?
All accommodations are subject to availability at the time reservations are made. Certain blackout dates and other restrictions on availability may preclude the use of the free night award. To review the blackout dates, click here.

Can I redeem two certificates for the same stay?
Yes, though you will need to make two separate reservations.

Terms and Conditions | Blackout Dates | FAQs



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