CONTACT INFORMATION
(214) 652-4955
Massage Establishment #ME2275
SPA & SALON HOURS
Sun | 9 AM - 5 PM
Mon - Thurs | 10 AM - 6 PM
Fri | 10 AM - 8 PM
Sat | 9 AM - 8 PM
Hours are subject to change due to occupancy demands. Please call to confirm operating hours.
All guests must be 18 or older.
SPA DAY PASS
Relax at Mokara Spa for the day. For $20 a day, enjoy access to our showers, dry sauna and lockers! Available Monday through Thursday, may not be available Friday-Sunday due to occupancy.
POOL & FITNESS CENTER ACCESS
Spa guests receive complimentary access to the Uptown Terrace Infinity Pool and Fitness Center the day of their appointment. Restrictions apply, must book a minimum of a 50-minute service to receive pool access. Pool access is unavailable for spa guests on Saturdays.
RESERVATIONS
To ensure the best selection of spa services, we highly recommend that you make your spa reservations prior to your arrival. A credit card is needed to secure the spa reservation. We have both male and female service providers, and you will be scheduled with either unless you state your preference.
CANCELLATIONS/CHANGES
We value your business and appreciate your cooperation with our cancellation guidelines. If you must cancel or change your spa reservation, please notify us at mokaraspadallas@omnihotels.com or 214-652-4955 at least 24-hours prior to your scheduled appointment time to avoid a cancellation charge. Cancellations made with less than a 24-hour notice will be charged full value of the service. No-shows will be charged in full. Any service changes or rescheduling with less than a 24-hour notice will be charged a $50 rescheduling fee.
ARRIVAL AND CHECK-IN PROCEDURE
Please arrive at least 20 minutes prior to your spa service. If you are a guest of the hotel, we encourage you to leave valuables and personal belongings in the security of your guest room. Please bear in mind that arriving late will simply limit the time for your treatment, lessening its effectiveness and your pleasure. Your treatment will end at the scheduled time, so that the next guest will not be delayed. The full value of your treatment will be charged.
SPECIAL CONSIDERATIONS
Guests who have high blood pressure or heart conditions, or any other medical complications, are advised to consult with their physicians prior to reserving any spa appointments. Please make your service provider aware of any medical condition. Expectant mothers may be restricted to specific types of treatment or receive modified treatments, depending on their stage of pregnancy. Men wishing to shave before their facial should do so no less than two hours prior to the service for ultimate comfort.
SPA ETIQUETTE
For the optimal spa experience for all of our guests, we respectfully ask that you leave cell phones turned off while in the spa. The Relaxation Lounge is a spa tone only zone; please be considerate of other guests who are napping or relaxing before or after treatments.
GRATUITIES
A 22% service charge is applied to the original cost of the treatment. This charge will be distributed to the staff that assists you during your visit. Additional gratuities may be provided at your discretion.
GIVE THE GIFT OF RELAXATION
Our Mokara Spa gift card is a thoughtful present for every occasion. Choose from any of our treatments and packages to gift the opportunity of experiencing a truly memorable relaxation and rejuvenation experience.
Products
The Mokara Spa at Omni Downtown Dallas uses top-of the line products in all of its treatments, including Zents and skincare products from Lucrèce Physicians' Aesthetic Research, Inc.
Talented massage therapists, estheticians, and nail professionals now use ZENTS organic quench treatments and ultra-hydrating formulas in the most renowned spas all around the globe. At resorts, you can experience ZENTS in the boutique, spa, salon, shower, and guest suites. With each day comes new possibilities, and new ways to spread the blessing of health to others.
Lucrèce Physicians' Aesthetic Research, Inc. is a scientifically tested program of skin care dedicated to research, development, and ensuring that our products contain the most advanced ingredients and formulas in the industry.