Mokara Spa Website
SPA & SALON HOURS
Monday – Thursday: 10:00 a.m. – 7:00 p.m.
Friday & Saturday: 9:00 a.m. – 8:00 p.m.
Sunday: 9:00 a.m. – 6:00 p.m.
Hours are subject to change due to occupancy demands. Please call to confirm operating hours.
To ensure the best selection of spa services, we highly recommend that you make your spa reservations prior to your arrival. A credit card is needed to secure the spa reservation. We have both male and female service providers, and you will be scheduled with either unless you state your preference.
We value your business and appreciate your cooperation with our cancellation guidelines. If you must cancel or change your spa reservation, please notify us at least 24-hours prior to your scheduled appointment time to avoid a cancellation charge. Cancellations made with less than a 24-hour notice will be charged full value of the service. No-shows will be charged in full. Any service changes requested with less than a 24-hour notice will be charged a $50 change fee.
ARRIVAL AND CHECK-IN PROCEDURE
Please arrive at least 30 minutes prior to your spa service. If you are a guest of the hotel, we encourage you to leave valuables and personal belongings in the security of your guest room. Please bear in mind that arriving late will simply limit the time for your treatment, lessening its effectiveness and your pleasure. Your treatment will end at the scheduled time, so that the next guest will not be delayed. The full value of your treatment will be charged.
Guests who have high blood pressure or heart conditions, or any other medical complications, are advised to consult with their physicians prior to reserving any spa appointments. Please make your service provider aware of any medical condition. Expectant mothers may be restricted to specific types of treatment or receive modified treatments, depending on their stage of pregnancy. Men having facials should shave no less than two hours prior to their facial for ultimate comfort.
For the optimal spa experience for all of our guests, we respectfully ask that you leave cell phones turned off while in the spa. The Relaxation Lounge is a spa tone only zone; please be considerate of other guests who are napping or relaxing before or after treatments.
Gratuities are not included in the price of the services but are greatly appreciated by service providers and support staff. A customary service charge is 20% (17% to the service provider and 3% to spa support staff) but is completely at the discretion of the spa guest.
Massage Establishment #ME2275