Downtown Austin Hotel Policies
Cancellations within 48 hours will be charged one night’s room rate and tax. Should you need to change or cancel your reservation, please have your confirmation number or the credit card number used to reserve the room available for the agent. Seven days are required for cancellations during the holidays. Cancellation policy is subject to change based on packages and seasonal periods.
Pets under: 25 lbs. allowed ($50 non-refundable cleaning fee). Pet must be in kennel when the guest is not in the room. Please present the pet at the Front Desk at check-in.
Only registered guests are allowed on the pool deck. There is no life guard on duty at the pool. No alcoholic beverages may be brought to the pool when the pool bar is open.
To ensure the comfort and enjoyment of all our guests, the hotel enforces a Good Night’s Rest Policy in our guest rooms. Only registered guests are permitted to enter guest room elevators or guest rooms after 10:00 p.m. All guests must be registered at check-in. If a disturbance is created as a result of a party or noise from a guest room, all guests in the room will be asked to leave the hotel without a refund. These guidelines are in place to ensure every guest enjoys a peaceful and pleasant stay in our hotel.
Any use of Omni’s fitness centers, Fit Kits, Sleep Kits, or participation in off-site exercise classes or other programs offered by Omni (“Wellness Benefits”) is done at participant’s sole risk. Omni shall not be liable for any injuries, loss, or damage to the participant or participant’s personal property resulting from the use of the Wellness Benefits, regardless of whether it occurs as a result of Omni’s negligence. If the participant chooses to use the Wellness Benefits, the participant hereby expressly waives any claim of liability - for personal/bodily injury or damages - which occurs to the participant or for any loss of or injury to person or property. This waiver is intended to be a complete release of any responsibility for personal injuries and/or property loss/damage sustained by any participant while on Omni’s premises or at off-site exercise classes, whether using exercise equipment or not.
Omni Hotels reserves the right to not allow the open carry of handguns or other weapons on the hotel premises. Only personal-sized coolers are allowed in the hotel. All guest rooms are smoke-free.