Omni Frisco Hotel
11 Cowboys Way
Frisco, Texas 75034

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Frisco Hotel Policies

Concierge bell

CHECK-IN/CHECK-OUT

Check-in: 3:00 p.m./Check-out: 11:00 a.m.

4:00 p.m. late check-out may be available for additional $60; after 4:00 p.m., the full nightly rate applies.

AGE POLICY

Guests must be 21 years of age to rent a room. Guests 17 years of age and younger are considered children.

CASH PAYING GUESTS

A credit card is required to reserve a room. Guests wishing to pay for their stay with cash will need to pay for their stay in full at the time of check-in.

DEBIT CARD POLICY

The use of a debit card will initiate, at the time of check-in, an immediate deduction from your bank account for your room rate, inclusive of tax, for all room nights plus $75 per night for incidentals. Upon check-out, any unused funds will be credited back to your account. Based upon the business rules of your bank, it may take 72 hours or longer for your bank to process this back to your account.

EARLY DEPARTURE POLICY

There will be a charge of one night’s room plus tax for guests departing prior to their departure date and after 5:00 p.m.

GOOD NIGHT’S REST POLICY

To ensure the comfort and enjoyment of all our guests, the hotel enforces a Good Night’s Rest Policy in our guest rooms. Only registered guests are permitted to enter guest room elevators or guest rooms after 10:00 p.m. All guests must be registered at check-in. If a disturbance is created as a result of a party or noise from a guest room, all guests in the room will be asked to leave the hotel without a refund. These guidelines are in place to ensure every guest enjoys a peaceful and pleasant stay in our hotel.

PAYING FOR ANOTHER GUEST’S ROOM

If you would like to pay for another guest’s room, please proceed to www.omnionlinepayment.com to complete and submit a card authorization through our secure payment portal. Credit Card authorizations must be received 30-days prior to the guest’s arrival date. The hotel reserves the right to deny authorization and/or require additional billing information.

PET POLICY

Service animals only are permitted in Omni Frisco guestrooms and restaurants.

SMOKING POLICY

The hotel is 100 percent non-smoking. It is up to the discretion of hotel management how much a guest may be charged for smoking on property.

WELLNESS POLICY

Any use of Omni’s fitness centers, Fit Kits, Sleep Kits, or participation in off-site exercise classes or other programs offered by Omni (“Wellness Benefits”) is done at participant’s sole risk. Omni shall not be liable for any injuries, loss, or damage to the participant or participant’s personal property resulting from the use of the Wellness Benefits, regardless of whether it occurs as a result of Omni’s negligence. If the participant chooses to use the Wellness Benefits, the participant hereby expressly waives any claim of liability - for personal/bodily injury or damages - which occurs to the participant or for any loss of or injury to person or property. This waiver is intended to be a complete release of any responsibility for personal injuries and/or property loss/damage sustained by any participant while on Omni’s premises or at off-site exercise classes, whether using exercise equipment or not.

Guest Favorites

at Omni Frisco Hotel

The Edge Bar and Pool

Enjoy spectacular views from the pool deck while sipping on specialty cocktails.

West view of The Star

The Star

Explore Frisco's new social hub of entertainment, shopping, dining and athletics.

Cowboys Fit Package

Elevate your health and wellness during your stay and enjoy Cowboys Fit passes, breakfast for two and complimentary valet parking.