Updated Policies & Services

For COVID-19


We are grateful for your continued patronage and we look forward to welcoming you to our hotels for your next stay.

During this unprecedented time we have made changes as necessary to adhere to new policies put in place for each respective location. In addition to our original cleaning and operating standards, we are adding additional ways to meet guest expectations and strict cleaning guidelines. At various times there may be changes in operations to valet offerings, amenities, service protocols, etc. due to the nature of the Covid response. We appreciate your patience during this time as we maintain efforts to adhere to all measures put in place to ensure the safety of our guests and associates.

Please reach out to our family of Omni associates who can help answer any questions and ensure the most enjoyable stay.

 

New cleaning and policies put in place include the following and are tentative to change:

Guest Services
Beaches are open with private access from the resort.
Parking & Transportation
Our new “Omni Safe & Clean” initiative will provide self-parking.
As such, valet services and shuttle services are not currently available.
Housekeeping
Partnered with Ecolab to provide "Safe and Clean" housekeeping and public areas protocols
Dining
Palmetto Market: 6:30 a.m. - 8 p.m. daily
XO Sports & Spirits: 4 - 11 p.m. daily
Buoy Bar: 11 a.m. - 6 p.m. daily
HH Prime: 
Breakfast: 6:30 - 11 a.m. daily
Dinner: 6 - 10 p.m. daily
Breeze: 11 a.m. - 6 p.m. daily
In-Room Dining Currently Unavailable
Pool / Fitness Center
The pools hours are 8 a.m. – Sunset daily.
Resort Fitness Center will be open for two hour sessions with an hour between for disinfecting from 6 a.m - 5 p.m.
Closed Hours:
8 - 9 a.m.
11 a.m. - 12 p.m.
2 - 3 p.m.
5 p.m.
Children’s playground is now open
Spa
  The spa hours are 9:30 a.m. - 5 p.m. Tuesday - Saturday
Golf
Palmetto Dunes Oceanfront Resort - 3 championship golf courses available
Activities
The Seaside Shack is available for bike rentals, snow cones, boogie board rentals and pool towels is open Sunday - Thursday
8 a.m. - 6 p.m. and Friday - Saturday 8 a.m. - 8 p.m.
Additional Cleanliness
For information on our new “Omni Safe & Clean” initiative, visit https://www.omnihotels.com/omni-safe-and-clean
Cancellation Policy
For information on our cancellation and flexible travel policies, visit our updated
Travel Advisory page at https://www.omnihotels.com/travel-advisory.