Omni Houston Hotel
Four Riverway
Houston, Texas 77056

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Hotel Policies

Important information for our guests

Lobby seating at Houston hotel

CHECK-IN/CHECK OUT

 Check-in: 3:00 p.m./ Check-out: Noon

AGE REQUIREMENT POLICY

In order to reserve a room, you must be at least 21 years of age and be able to provide valid identification upon check-in.

LATE CHECK OUT POLICY

For a rate of $50, you may check out as late as 4:00 p.m. Check with the front desk at check-in for availability.

CASH PAYING GUESTS

A credit card is required to reserve a room. Guests wishing to pay for their stay with cash will be required to pay for their stay in full plus a $100 per day incidental deposit at time of check-in.

DEBIT CARD PAYMENT POLICY

Debit cards are accepted at Omni Houston Hotel. When using a debit card for room payment, the funds for your entire stay will be removed from your account at check-in along with a $75 incidental deposit per night. Upon check-out, any unused funds will be credited back to your account. Based upon the business rules of your financial institution, it may take 72 hours or longer to process your unused funds back to your account.

DONATION REQUESTS

Donation requests can be submitted online by clicking here.

PAYING FOR ANOTHER GUEST’S ROOM

If you would like to pay for another guest’s room, please contact the hotel at (713) 871-8181.

PET POLICY

Omni Houston Hotel is pet-friendly. If you would like to bring your pet under 25 lbs. along with you, you must have a valid credit card on file. A non-refundable cleaning fee of $50 will be charged for each room with a pet during your stay. We request that only one pet occupy each room. If you plan on bringing more than one pet, please contact the hotel directly to discuss. In the event a dog begins to bark or is the cause of guest complaints, the guest will be asked to remove the pet. The pet must be placed in a carrier when housekeeping. mini-bar staff or engineering enters the room. At check-in, guests will be required to sign a document accepting complete financial responsibility for any damage caused by the pet during its stay. Guide dogs for the blind or otherwise disabled are exempt from the pet policy.

GOOD NIGHT’S REST POLICY

To ensure the comfort and enjoyment of all our guests, the hotel enforces a Good Night’s Rest Policy in all our guest rooms. Only registered guests are permitted to enter guest room elevators or guest rooms after 10:30 p.m. All guests must be registered at check-in. If a disturbance is created as a result of a party or noise from a guest room, all guests in the room will be asked to leave the hotel without a refund. These guidelines are in place to ensure every guest enjoys a peaceful and pleasant stay in our hotel.

SMOKING POLICY

Guest rooms are 100% smoke-free, including electronic cigarettes. It is up to the discretion of hotel management how much a guest may be charged for smoking on property.

WELLNESS POLICY

Any use of Omni’s fitness centers, Fit Kits, Sleep Kits, or participation in off-site exercise classes or other programs offered by Omni (“Wellness Benefits”) is done at participant’s sole risk.  Omni shall not be liable for any injuries, loss, or damage to the participant or participant’s personal property resulting from the use of the Wellness Benefits, regardless of whether it occurs as a result of Omni’s negligence.  If the participant chooses to use the Wellness Benefits, the participant hereby expressly waives any claim of liability - for personal/bodily injury or damages - which occurs to the participant or for any loss of or injury to person or property. This waiver is intended to be a complete release of any responsibility for personal injuries and/or property loss/damage sustained by any participant while on Omni’s premises or at off-site exercise classes, whether using exercise equipment or not.

General

Omni Hotels reserves the right to not allow the open carry of handguns or other weapons on the hotel premises.

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