Nashville Hotel Policies
Important information for hotel guests
Presidential Suite pictured above.
- Check-in: 4:00 p.m./Check-out: 11:00 a.m.
- 4:00 p.m. late check-out may be available for $75; after 4:00 p.m., the full nightly rate applies
- Guests will be subject to an early departure fee of $50 if they shorten their stay
CASH PAYING GUESTS
Guests paying in cash must pay their room charges in full with an additional $50 per day deposit at time of check-in.
DEBIT CARD POLICY
The use of a debit card will initiate, at the time of check-in, an immediate deduction from your bank account for your room rate, inclusive of tax, for all room nights plus $50 per night for incidentals. Upon check-out, any unused funds will be credited back to your account. Based upon the business rules of your bank, it may take 72 hours or longer for your bank to process this back to your account. We accept a maximum of three reservations under one name and credit card. Separate names and credit cards are required for anything more than three reservations.
Donation requests can be submitted online by clicking here.
FOOD & DRINK POLICY
All food and beverages must be purchased from the hotel. No outside alcohol is allowed.
GOOD NIGHT’S REST POLICY
To ensure the comfort and enjoyment of all our guests, Omni Nashville Hotel enforces a Good Night's Rest Policy in our guestrooms. Only registered guests are permitted to enter guestroom elevators or guest rooms after 10:30 p.m. All guests must be registered at check in. If a disturbance is created, as a result of a party or noise from a guest room, all guests in the room will be asked to leave the hotel, without a refund. These guidelines are in place to ensure every guest enjoys a peaceful and pleasant stay in our hotel.
Pets under 25lbs are welcome at Omni Nashville with the following conditions: A non-refundable cleaning fee of $100.00 is paid upon check-in. This is for basic cleaning of pet hair and odor (Additional charges for damage may be imposed). No dangerous animals, animals perceived to be threatening, wild or other exotic animals will be allowed. The hotel shall make the final determination of whether a specific pet will be permitted in the hotel. A kennel must be presented to the front desk at check-in and the pet must remain in the kennel at all times while the pet is unsupervised in the room. Pets are not permitted in the pool area or in the dining outlets. If the pet creates a noise disturbance or is otherwise a source of guest complaints, then the hotel reserves the right to require the guest to remove the pet. The hotel, at its discretion, is not required to provide any warning or second chance for violation of this policy. The guest agrees to pay the hotel for the cost of repairing any damage caused by the pet. If the hotel is unable to rent the damaged room while the damage is being repaired, then the guest shall be responsible for any lost room revenue incurred by the hotel. The charges for such damage repair and/or lost revenue may be charged to the guest credit card. Guest bringing a pet will be required to sign an “Acceptance of Responsibility for Pet” form upon arrival. Guide dogs for the blind or otherwise disabled are exempt from the pet policy; there is no weight limit or non-refundable cleaning fee required.
The pool is reserved exclusively for the use of registered hotel guests. The following items / actions are not permitted on the premises: outside food and / or beverages, roll-in and / or large coolers, glassware of any kind, flotation devices, outside speakers or sound devices, smoking and / or vaping. Pool cabanas and lounge chairs are available on a first-come, first-served basis, and guests must be present at all times to secure seats. Please be advised that there will be no lifeguard on duty at the pool. In the case of inclement weather, the opening and closing of the pool facilities will be determined by the Omni Nashville Loss Prevention Team. For additional questions regarding our pool policy, please contact the front desk.
SHIPPING & HANDLING
Omni Nashville is pleased to receive packages shipped to the hotel for registered hotel guests. All packages are received through our UPS Business Center. The guest receiving the package will be charged a handling fee based on the weight and size of the package. Please call UPS Business Center at 615-761-3640, for pricing on shipping and further inquiries.
Omni Nashville Hotel is a smoke-free environment. A $400 smoking fee will be applied to guests smoking inside any area of the hotel.
Any use of Omni’s fitness centers, Fit Kits, Sleep Kits, or participation in off-site exercise classes or other programs offered by Omni (“Wellness Benefits”) is done at participant’s sole risk. Omni shall not be liable for any injuries, loss, or damage to the participant or participant’s personal property resulting from the use of the Wellness Benefits, regardless of whether it occurs as a result of Omni’s negligence. If the participant chooses to use the Wellness Benefits, the participant hereby expressly waives any claim of liability - for personal/bodily injury or damages - which occurs to the participant or for any loss of or injury to person or property. This waiver is intended to be a complete release of any responsibility for personal injuries and/or property loss/damage sustained by any participant while on Omni’s premises or at off-site exercise classes, whether using exercise equipment or not