WE HAVE MISSED YOU

We are excited to welcome you back to your hotels and resorts when you are ready and are committed to the health and safety of our guests and associates. At various times there may be changes in hours or service protocols related to our valet, housekeeping, dining and other facilities on property. We appreciate your patience and understanding during this time and to help you plan accordingly, below is what you can expect during your stay with us:

State Ordinances
Visit https://covid19.ca.gov/ to view the current guidance related to COVID-19.
Omni's Safe & Clean Program
Learn more about this program and how we are keeping guests and associates safe.
Learn More 
Cancellation Policy
For information on our cancellation policies, review the rate rules and details when shopping packages and rates online.
Housekeeping
Every guest room is thoroughly cleaned and disinfected prior to your arrival.
During your stay, we will not provide housekeeping automatically every day.
If you wish to receive daily housekeeping refresh service, please let us our team know.
Guests can still request items such as pillows, towels, blankets, plastic/paper cups, bathroom amenities, etc.
Guest Services
The guest arrival journey will provide a limited touch check-in process.
Parking & Transportation
Our new “Omni Safe & Clean” initiative will provide self-parking. As such, valet services are not currently offered. Parking is provided at your convenience, and the resort assumes no responsibility for theft or damage to vehicles or its contents.
Dining
Hours of operation vary based on demand levels

Palms Café:
6:00 a.m. – 5:00 p.m.

BluEmber:
BREAKFAST: 7:00 a.m. – 11:00 a.m.
DINNER: 5:00 p.m. – 10:00 p.m.

Splash Grill:
10:00 a.m. – 6:00 p.m.; 1 p.m. – 2 p.m. pool cleaning break / bar area will remain open


R Bar: closed

Between the 9's at the Club:  
BAR SERVICE: Saturday - Sunday: 11:00 a.m. – 5:00 p.m.

Azure Pool Dining Service: 11:00 a.m. – 1:00 p.m.; 2:00 p.m. – 4:00 p.m.
Pool
Family Pool: 9:00 a.m. - 10:00 p.m. daily | (sessions include: 9a-1p | 2p-6p | 7-10p)
Splashtopia: 9:00 a.m. - 6:00 p.m. daily | (sessions include: 9a-1p | 2p-6p)
Azure Pool: 9:00 a.m. - 10:00 p.m. daily (sessions include: 9a-1p | 2p-6p | 7p-10p)

**** Note: On your arrival day and stayover day(s), guests are guaranteed only four hours at Splashtopia.****
1. Wristbands for your Day of Arrival: 2:00 p.m. - 6:00 p.m.
2. Wristbands for each Morning: 9:00 a.m. - 1:00 p.m. except your day of departure.
3. We do not have the ability to offer day of departure pool use.
4. All guests have access to the pool on a first come first serve basis each evening from 7:00 p.m. - 10:00 p.m. at the gate of the main pool and Azure until we reach capacity. Azure has been converted into a family pool due to the COVID restrictions.
5. Cabana reservations are welcome and encouraged. Cabana customers receive up to 5 wristbands and have access to the pool from 9:00 a.m. - 10:00 p.m., please visit https://omni-rancho-las-palmas.resortpass.com/ or call 760.568.2727 to book your reservation today.
6. All guests need to depart the pool facility from 1:00 p.m. - 2:00 p.m. and 6:00 p.m. - 7:00 p.m. for the team to deep clean and disinfect the facility.

Masks are required at the pools if guests are not able to socially distance, in addition to indoors / public spaces where unable to adequately distance.
Guest must have their wristbands when entering the pools
The jacuzzis, saunas and steam rooms are temporarily closed.
Golf
Golf Shop – 6:00 a.m. – 3pm. daily; please call 760-862-4551; Ext 2.
Tee time reservations are required.
Rental Clubs are available.
Driving Range is ONLY available 30 minutes prior to your tee time. Daily range passes are NOT available at this time.
Tennis
Tennis Courts - 7:00 a.m. - 9:00 p.m. daily
Tennis Shop - 7:30 a.m. – 1:30 p.m. daily; please call 760-862-4531.
Court reservations required
Spa & Salon
Spa Las Palmas
Monday & Thursday: 10:00 a.m. – 4:00 p.m.
Friday - Sunday: 9:00 a.m. - 5:00 p.m.

Call for spa information or to schedule an appointment, (760) 836–3106
Fitness Center
Fitness is available 24/7 (indoor & outdoor), call for information (760) 836–3106
Shops
LAS PALMAS RESORT BOUTIQUE:
Sunday - Thursday 10:00 a.m. – 4:00 p.m.
Friday - Saturday 9:00 a.m. – 6:00 p.m.
SPLASH POOL SHOP:
Monday - Thursday 10:00 a.m. – 4:00 p.m.
Friday - Sunday 9:30 a.m. – 5:00 p.m.