OMAHA, Neb. (June 9, 2009) – Omni Hotels announced that Alan Liu has been named General Manager for the Omni Hotels Customer Contact Center. Liu will be responsible for the successful management of the luxury hotel brand’s central reservations operation based in Omaha, Nebraska, with over 200 associates. In his role, Liu is charged with directing efforts to provide continuous improvement of the company’s reservation technology and customer service.

“Alan will be a tremendous asset to our team,” said Lesli Reynolds, vice president of global distribution & revenue strategy for Omni Hotels. “We are confident that his tenacity, technical skills and leadership will help us raise the bar for exceptional service to our guests.”

Liu brings more than 11 years of call center experience to the Omni organization. He most recently served with Hilton Reservations and Customer Care where he was Director for the Tampa Central Reservation Office. Prior to his Tampa assignment, Liu worked as Director of the Hilton Hazelton Central Reservation Office in Hazelton, Pennsylvania. 

Liu graduated from the University of Nebraska at Omaha. 


Omni Hotels creates compelling, memorable guest experiences at 43 upscale hotels and resorts in leading business gateways and leisure destinations across North America. From exceptional golf and spa retreats to dynamic business settings, each location features four-diamond services, including award-winning signature restaurants, Wi-Fi connectivity and unique fitness options. Omni’s mission for total customer service is further supported by its “Power of One” program that empowers associates to make on-the-spot decisions to meet or exceed guest expectations. Guests can locate hotels and book accommodations online  or by calling 1-800-THE-OMNI.

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