Annual Study Ranks Omni Highest in Upscale Segment Guest Satisfaction

IRVING, Texas (July 25, 2012)Omni Hotels & Resorts ranked highest among nine upper-upscale hotel brands, according to J.D. Power and Associates 2012 North American Hotel Guest Satisfaction Index StudySM released today. This year’s highest ranking marks Omni’s fifth time as the leading hotel brand in this study. 

Omni has consecutively outperformed the industry average for the past 12 years. The results are based on 61,716 responses from guests who stayed in a hotel from June 2011 through May 2012. 

“Our number one priority is guest satisfaction, which is reflected in everything we do,” said Mike Deitemeyer, president of Omni Hotels & Resorts. “We congratulate and thank each associate for his and her continued dedication to this promise which is undoubtedly a key contributor in enabling us to earn this prestigious award for a fifth time.” 

The study measured overall guest satisfaction in seven areas, of which Omni received the highest score in six of the seven areas including reservations, food & beverage, guest room and hotel facilities. From superior guest services, to outstanding culinary programs, Omni continues to tailor its offerings to enriching the guest experience. 

The survey results also reflect Omni’s distinctive ability as a privately held company to consistently deliver on its high service standards. Omni’s mission and culture to create authentic and memorable experiences for guests is also supported by continued focus on innovative food & beverage initiatives, its “Power of One” associate empowerment program and unique guest wellness options. In addition, as a member of the Global Hotel Alliance, Omni enhanced its SelectGuest loyalty program earlier this year with the launch of the GHA Discovery® loyalty program, expanding numerous benefits on a worldwide basis. 

Guests may visit or call 1-800-The-Omni. Travelers or media can also follow Omni at


Omni Hotels & Resorts creates genuine, authentic guest experiences that take guest on “A Total Departure” to 50 distinct luxury hotels and resorts in leading business gateways and leisure destinations across North America. From exceptional golf and spa retreats to dynamic business settings, each Omni showcases the local flavor of the destination while featuring four-diamond services, signature restaurants, Wi-Fi connectivity and unique wellness options. Known for its award-winning, personalized service, Omni leaves a lasting impression with every customer interaction, with a heightened level of recognition and rewards delivered through its Select Guest loyalty program and the company’s “Power of One” associate empowerment program. Earlier this year, Omni’s loyalty program was further expanded with the launch of the GHA Discovery® loyalty program expanding numerous benefits on a worldwide basis as a member of the Global Hotel Alliance. The brand is frequently recognized by top consumer research organizations and leading media outlets. To get additional information or book accommodations, visit or call 1-800-The-Omni. 

About J.D. Power and Associates 

Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company operating in key business sectors including market research, forecasting, performance improvement, training, Web intelligence and customer satisfaction. The company’s quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on travel ratings, car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit J.D. Power and Associates is a business unit of The McGraw-Hill Companies.

*Omni Hotels & Resorts received the highest numerical score among upper upscale hotels in the proprietary J.D. Power and Associates 2012 North America Hotel Guest Satisfaction Index StudySM. Study based on responses from 61,716 guests measuring 10 upper upscale hotels and measures opinions of guests who stayed in a hotel June 2011 – May 2012. Proprietary study results are based on experiences and perceptions of consumers surveyed August 2011 – May 2012. Your experiences may vary. Visit

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