Frequently Asked Questions About the Omni Mont-Royal Change of Management
GENERAL Q&A
Effective December 11, 2026, the management of Hotel Omni Mont-Royal will transfer from Omni Hotels & Resorts to an independent hotel and continue to operate as Hotel Mont Royal.
Q: When is the transition date?
A: Effective December 11, 2026, Hotel Omni Mont-Royal will no longer be part of Omni Hotels & Resorts brand:
Hotel Omni Mont-Royal
Local Phone Number: (514) 284-1110
Q: What will happen to the associates at the hotel?
A: All hotel associates will transition with the hotel and be employees of the new ownership group.
Q: Will you be de-flagging any other hotels in the area, or other properties across Omni’s portfolio?
A: We do not have plans to de-flag any other hotel at this time.
Q: Can I still make a reservation at Hotel Omni Mont-Royal after December 10, 2026?
A: All reservations for future stays can continue to be made through Omni Hotels & Resorts until December 10. After this date, Omni will no longer accept reservations for the property. All existing reservations, including those for stays after December 10, will be honored by the new management team.
Q: Will my reservation still be honored if I’ve booked room nights on, or following, December 10?
A: All reservations made prior to 11:59 p.m. EST December 10, will be honored, regardless of arrival date.
Q: Who do I contact if I need to change a reservation that falls on or after December 10?
A: Omni will continue to make all new cancellations or changes to reservations until 11:59 p.m. EST December 10. Beginning December 11, contact the hotel directly for additional information.
Q: Will my reservation rate still be honored BEFORE December 11?
A: Yes, all rates for confirmed stays prior to December 11 will be honored, unless modifications are made that require a rate change.
Q: Will my reservation rate still be honored AFTER December 11?
A: Yes, all rates for confirmed stays after December 10 will be honored, unless modifications are made that require a rate change and the reservation has been made prior to 11:59 a.m. EST December 10.
Q: Will you be proactively contacting guests that arrive post-December 10, and providing them with their new confirmation number?
A: The Hotel Mont Royal will send email confirmations for all reservations once they have been entered in their new system. If it is an Online Travel Agency (OTA) reservation, The hotel will notify the OTA with verbiage to include in the confirmation email that is sent to each guest prior to arrival. If you have any questions, please contact the hotel for additional information.
Q: Since the hotel will no longer be an Omni after December 10, I would like a refund as I don’t want to stay at the new hotel.
A: We can assist you in canceling your reservation, and the property will issue a refund.
Q: Will the hotel honor the refund even if it is past cancellation?
A: Yes. If a guest would like to move their stay to another Omni, a new deposit would need to be processed for the reservation at the new hotel, if required.
Q: Will my Select Guest benefits and free nights reserved be honored?
A: All reservations through December 10 while the hotel is still an Omni, will be honored. Select Guest benefits will not be applicable starting December 11, given the hotel will no longer be an Omni. However, we are happy to help you secure your Select Guests benefits at another Omni property, if interested.
Q: Will my billing information be transitioned to the new hotel?
A: If the guest remains in the hotel past December 10, they will have a new reservation on file within the new reservations system.
Q: I have a Free Night for Omni I was planning to use after December 10th will it be honored?
A: All current reservations through December 10 while the hotel is still an Omni will be honored, and Select Guest benefits can be redeemed; however, Select Guest benefits will not be applicable starting December 11 given the hotel will no longer be an Omni. We are happy to help you secure your Select Guests benefits at another Omni property, if interested. Gift certificates issued by the specific property will continue to be honored until the expiration date.