CHECK-IN/CHECK-OUT TIMES
Check-in: 3:00 p.m./Check-out: Noon
LATE CHECK-OUT POLICY
Late check-out up to 4:00 p.m. may be available for an additional $75. 1:00 p.m. is subject to availability, 2:00 p.m. is $25, 3:00 p.m. is $50 and after 4:00 p.m. is subject to another night of room and tax.
AGE POLICY
Guests must be 21 years of age to rent a room. Individuals 17 years old and younger are considered children at Omni Richmond Hotel.
DEBIT CARD PAYMENT POLICY
The use of a debit card will initiate, at the time of check-in, an immediate deduction from your bank account. The charges that will be immediately deducted from your account are the amount of your full stay plus an additional $50 per night for any incidentals. Upon check-out, any unused funds will be credited back to your account. Based upon your bank, it may take 72 hours or longer to process this transaction to your account.
CASH PAYING GUESTS
A credit card is required to reserve a room. Guests wishing to pay for their stay with cash will need to pay for their stay in full plus a $50 per day incidental deposit at the time of check-in with a credit or debit card with a matching ID.
PAYING FOR ANOTHER GUEST’S ROOM
If you would like to pay for another guest’s room, please call 888-444-6664.
GOOD NIGHT’S REST POLICY
Omni Richmond Hotel enforces a Good Night’s Rest Policy to ensure the comfort and enjoyment of all our guests. Only registered guests are permitted to enter guest room elevators or guest rooms after 10:30 p.m. All guests must be registered at check-in. If a disturbance is created, as a result of a party or noise from a guest room, all guests in the room will be asked to leave the hotel, without a refund.
PET POLICY
Dogs up to 25 lbs. are accepted at Omni Richmond Hotel if a valid credit card is on file. The guest will be required to sign a document accepting complete financial responsibility for any damage caused by the pet. Each room with a pet will be charged a cleaning fee of $150 per room, per stay. If you have more than one pet, please contact the hotel directly to discuss. The pet must be placed in a carrier when housekeeping, mini-bar staff or engineering enters the room. In the event a dog barks or is the cause of guest complaints, the guest will be asked to remove the pet. Note: Guide dogs for the blind or otherwise disabled are exempt from the pet policy – there is no weight limit or pet fee.
SMOKING POLICY
All guest rooms and interior public space are 100 percent smoke-free. It is up to the discretion of the hotel how much a guest will be charged for smoking on property.
WELLNESS POLICY
Any use of Omni’s fitness centers, Fit Kits, Sleep Kits or participation in off-site exercise classes or other programs offered by Omni (“Wellness Benefits”) is done at participant’s sole risk. Omni shall not be liable for any injuries, loss, or damage to the participant or participant’s personal property resulting from the use of the Wellness Benefits, regardless of whether it occurs as a result of Omni’s negligence. If the participant chooses to use the Wellness Benefits, the participant hereby expressly waives any claim of liability - for personal/bodily injury or damages - which occurs to the participant or for any loss of or injury to person or property. This waiver is intended to be a complete release of any responsibility for personal injuries and/or property loss/damage sustained by any participant while on Omni’s premises or at off-site exercise classes, whether using exercise equipment or not.
Parking Policy
Secured parking for hotel guests is beneath the hotel and can be accessed via entrances on Canal Street or Cary Street. Please note that nearby decks offer “hotel” parking but are not secured or monitored by the hotel. Hotel will not be responsible for any damage or claims resulting from parking in these unauthorized locations.