Infrastructure

Omni Dallas Hotel boardroom

Omni Hotels & Resorts

Click on an Omni department to explore the workings of each one

Omni is a highly integrated, collaborative organization with departments designed to carry out specific functions and work cross-functionally with the others to ensure maximum efficiency and effectiveness.

ASSOCIATE SERVICES

The Associate Services department cultivates and safeguards our unique culture, expressed in the Core Values and Six Pillars. From the pre-employment process through retirement, the Associate Services team maintains balance among the stakeholders in the Omni Trilogy, satisfying the needs of the customer, the owner and the associates.

BRAND STANDARDS

The Brand Standards team ensures the consistent delivery of memorable experiences by identifying new and innovative products, services and special programs and setting the standards to implement them.

CENTRAL RESERVATIONS

The Omni Hotels & Resorts contact center handles reservations calls from the U.S., Canada and U.S. territories. The contact center also hosts our guest relations team and support groups.

COMMUNICATIONS

The Omni Communications team shapes the reputation and drives top-of-mind awareness among affluent travelers, meeting and travel industry professionals and other influencers.

DESIGN & DÉCOR

One of Omni’s greatest strengths is that each property is unique, with the design and décor stemming from and reflecting the city it inhabits. To ensure that each Omni property is distinct and has local color, the Interior Design team manages the design and implementation of interior décor.

DIVERSITY

Omni Hotels & Resorts is committed to diversity in all aspects of our business as we value the opportunities it brings, and we continue to further our diversity development in tangible ways at all levels in the organization. As reflected in Omni’s Core Values, recognition and respect for the broad views that diversity brings to our company strengthens everything we do.

E-COMMERCE

Omni’s E-Commerce team is our virtual presence through the Omni Hotels Web site, mobile applications, social media channels and search engines.
Along with managing omnihotels.com, the team develops our digital strategies along with new and innovative ways to reach consumers through various interactive channels.

FINANCE

The Finance team oversees Omni’s Core Value of Responsible Financial Management, including short- and long-term stewardship of our financial resources. The Finance team ensures that Omni continues to have a h4 balance sheet and maximizes returns to our ownership.

FOOD & BEVERAGE

Omni has a remarkable culinary reputation featuring unique food and beverage programs such as “Flavors of the World” and renowned signature restaurants. New culinary offerings, exciting restaurant concepts and creative menus separate Omni as a culinary leader in the hospitality industry.

GLOBAL DISTRIBUTION

Global Distribution connects all distribution channels in order to maximize and optimize occupancy and rate so Omni achieves the strongest RevPAR performance possible.

GLOBAL SALES

The Omni Global Sales network is represented by nearly 30 associates located in key markets, including New York, Chicago, Washington, D.C., and Los Angeles. Our associates are seasoned sales professionals focused on driving corporate and group business from associations to global corporations, government entities, travel management companies and travel industry organizations.

INFORMATION TECHNOLOGY

Omni’s Information Technology (IT) team provides all departments computer connectivity, support, applications and hardware. IT focuses on developing and supporting technology to optimally serve the needs of each department by ensuring integration across various areas and geographically disparate locations.

LOYALTY SERVICES

As one of the first hotel brands to focus its loyalty program on guest recognition and benefits, Omni prides ourselves on the robust and relevant benefits the Select Guest® loyalty program provides. After recently re-launching the Select Guest® program, Omni's loyalty program is now seen as better than ever.

MARKETING

The Brand and Field Marketing team aims to build brand awareness and drive stays and revenue on national, regional and local levels.

OPERATIONS

Omni's Operations team provides hotel support as we serve our guests using a balanced blend of technology and personal contact to deliver the exceptional, award-winning service for which Omni is known. With standard processes and consistent training, Operations offers associates the tools to ensure all guests receive a consistent, high level of service.

PROCUREMENT

Omni’s Procurement team manages the spending of company funds for goods and services with the primary focus of delivering maximum value. Procurement leverages Omni’s unique ownership and management model to negotiate costs for goods and services while maintaining the high-quality brand standards.

PRODUCT DEVELOPMENT

Responsible for the design and construction of all capital projects, Omni’s Product Development team oversees the development of all new hotels as well as all remodels, renovations and various other capital projects. By continually defining what Omni is, the team shapes what Omni will be through the development, design and décor of hotels.

REVENUE MANAGEMENT

The Revenue Management team develops optimal pricing and distribution strategies to maximize revenues for Omni while also optimizing performance at each unit. The department also forecasts demand and monitors and reports industry trends and brand performance data.

RISK MANAGEMENT

Through identification and control of loss exposures, Omni’s Risk Management team takes aggressive measures to minimize the financial impact of loss and creates a safe and healthful environment for our associates and guests. Omni’s approach incorporates the practices of risk management, occupational safety and health, environmental protection, property conservation and regulatory compliance.

SALES DEVELOPMENT

Omni’s Sales Development team provides the education, resources and tools to help our sales, catering and conference service professionals achieve success. The team focuses on positioning the brand through our sales efforts to be the market leader by encouraging innovative solutions and creativity and focusing on making every moment matter with our business customers.

STRATEGIC BRAND MANAGEMENT

Omni is a global Four Diamond hotel brand offering consistent products and services in key business and leisure destinations. Strategic Brand Management ensures that all of Omni’s products and services are exceptional and that key decisions — from signature services to marketing messages — are consistent with Omni’s vision and mission.

TECHNICAL SERVICES

Through Technical Services, Omni provides a broad range of integrated project support services to developers and building owners that form the foundation for the development of new properties or conversion of existing properties to Omni’s brand standards.

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