Spa Policies & Etiquette – Omni Interlocken Hotel

NOTICE 

To make your experience with us as safe and enjoyable as possible, we ask that you review the revised safety guidelines and additional information below:

• All guests are always required to wear a mask. Please bring a mask with you to your appointment. If you do not have a mask, we will have to reschedule your appointment, and rescheduling fees may apply.
• Due to our limited availability, all cancellations must be made at least 48 hours in advance. We will be reminding you of your appointment a few days in advance as well as confirming you’ve read and received the safety guidelines for your visit with us.
• We want to ensure all of our guests and employees are healthy when they are here. If you have a fever or are not feeling well, please let us know as soon as possible and we will help you reschedule your appointment to another day/time. For the wellness of our spa guests and associates do not come in if you are experiencing any symptoms of COVID-19 or have been recently exposed to someone with symptoms of COVID-19.
• When you arrive for your appointment, please keep an appropriate 6 ft social distance between you and anyone else until you are in the treatment room for your service. Please do not arrive more than 10 minutes early for your appointment as due to Colorado State regulation waiting areas are prohibited.
• We are operating on a cashless system currently. If you would like to provide a cash tip for your treatment provider, please bring it in an envelope that you can hand to them directly. Our spa desk staff will not be able to handle any cash transactions.
• Guests are asked to leave the spa immediately following services.
• No outside food or drinks will be allowed in the spa. We will provide bottled water upon request.
• Only those receiving services are allowed in the spa at this time.
• Colorado State regulation prohibits the use of lockers / showers and bathrobes. Guests will be taken directly to their treatment room at the time of their service.
• We will ask that you wash your hands in the treatment room prior to your service. Hand sanitizer will be available in all areas to use in addition to proper hand washing.

SERVICE CHARGE

For your convenience, a 22% service charge will be added to the original cost of each treatment you receive. The service charge will be distributed to the staff that assisted you during your visit. Additional gratuities may be provided at your discretion.

SPA APPOINTMENTS

To ensure a memorable experience, we recommend making appointments at least two weeks in advance. To schedule an appointment, please contact our spa concierge at (303) 464-3266.

HOURS OF OPERATION

Friday – Sunday: 9:00 a.m. – 5:00 p.m.

GIFT CERTIFICATES

Gift certificates may be purchased at the spa's front desk.

CANCELLATIONS

If you must cancel your appointment, please do so 24 hours in advance to avoid any fees. Cancellations made on the same day of service will incur a charge of 50% service cost. Failing to call for cancellation and missing your appointment will result in a charge of the full cost of service. The spa strictly adheres to its cancellation policy and can be reached at (303) 464-3266.