From the moment I stepped out of my taxicab in front of your establishment, I was consistently assisted by the Omni Severin's awesome hotel staff. From the front desk to your managers and their staff, my every need was taken care of efficiently, and with a smile. It was the epitome of phenomenal customer service. Also, your facility was clean and aesthetically pleasing, which just added to the enjoyment of my stay.
Angela Pike, Indiana Water Works Association, April 2016
My initial hotel cancelled the week before our scheduled meeting and your staff did a phenomenal job handling the transition and the last minute scheduling. Every one of them went above and beyond, especially in light of the short notice of the event.
Maureen Lee, M.A. Consulting Inc., February 2016
Our attendees, exhibitors, service providers, and staff truly love the Omni Severin Hotel and the Omni team.
Michelle Gallegos, Performance Racing Industry Show, December 2016
The front desk was extremely helpful at all times while I was there. They were very courteous, always had a smile and handled our arrivals with speed and efficiency. Tony Basile, Omni concierge, was extremely helpful on the weekend when I arrived. He was able to answer most of the questions I had and just made me feel welcome and at home at the beautiful Omni Severin! Amanda Smale took care of all of my needs once she arrived on Monday morning. We worked together very well knowing that all of the downtown rooms were in sold out situations as was the Omni. It all came together smoothly for my client.
Pat Heining, Walmart, Feb 2016
