Royal Orleans Hotel Policies
Important information for hotel guests
Check-in: 3:00 p.m./Check-out: noon
Guests must be at least 21 years of age to check in.
CASH PAYING GUESTS
Guests paying with cash must pay for the full stay's room and tax plus a $50-per-day deposit required for incidentals at check-in.
DEBIT CARD POLICY
The use of a debit card will initiate, at the time of check-in, an immediate deduction from your bank account for your room rate, inclusive of tax, for all room nights plus $50 per night for incidentals. Upon check-out, any unused funds will be credited back to your account. Based upon the business rules of your bank, it may take 72 hours or longer for your bank to process this back to your account.
EARLY DEPARTURE POLICY
There will be a charge of one night stay plus tax for guests departing prior to their departure date. If a group or a pre-paid rate has a minimum night stay requirement, the remaining nights will be charged.
GOOD NIGHT’S REST POLICY
To ensure the comfort and enjoyment of all our guests, the hotel enforces a Good Night’s Rest Policy in our guestrooms. Only registered guests are permitted to enter guest room elevators or guest rooms after 10:30 p.m. All guests must be registered at check in. If a disturbance is created as a result of a party or noise from a guest room all guests in the room will be asked to leave the hotel without a refund. These guidelines are in place to ensure every guest enjoys a peaceful and pleasant stay in our hotel.
PAYING FOR ANOTHER GUEST’S ROOM
If you would like to pay for another guest’s room, please contact the hotel at (504) 529-5333.
Omni Royal Orleans is a pet-friendly hotel. Guests must have a valid credit card on their reservation. The weight of the pet is not to exceed 25 lbs. A *non-refundable* cleaning fee of $50 will be charged per stay, per room (not per pet). One pet allowed per guest room. If guest will have two or more animals in the room they must contact the hotel directly to discuss. Dogs and cats only are allowed. No dangerous animals, animals perceived to be threatening, wild animals or other unusual animals will be allowed. The hotel shall make the final determination of whether a specific pet will be permitted in the hotel. In the event a dog begins to bark or is the cause of guest complaints, the guest will be asked to remove the pet. Should the hotel determine the noise disturbance to be excessive, the hotel reserves the right to remove the animal without the owners consent.The pet must be placed in a carrier when housekeeping, mini-bar staff or engineering enters the room. The guest will be required to sign a document accepting complete financial responsibility for any damage caused by the pet. Guide dogs for the blind or otherwise disabled are exempt from the pet policy; there is no weight limit or pet fee.
Guests are allowed to smoke on the balconies of their rooms if it does NOT bother other guests. It is up to the hotel’s discretion on the amount a guest will be charged for smoking in guest rooms or other non-smoking areas of property.
Any use of Omni’s fitness centers, Fit Kits, Sleep Kits, or participation in off-site exercise classes or other programs offered by Omni (“Wellness Benefits”) is done at participant’s sole risk. Omni shall not be liable for any injuries, loss, or damage to the participant or participant’s personal property resulting from the use of the Wellness Benefits, regardless of whether it occurs as a result of Omni’s negligence. If the participant chooses to use the Wellness Benefits, the participant hereby expressly waives any claim of liability - for personal/bodily injury or damages - which occurs to the participant or for any loss of or injury to person or property. This waiver is intended to be a complete release of any responsibility for personal injuries and/or property loss/damage sustained by any participant while on Omni’s premises or at off-site exercise classes, whether using exercise equipment or not.