Check-In/Out

Check-in: 4 PM /Check-out: 11 AM

Deposit & Incidental Information

A valid credit card will be taken at the time your reservation is made. The use of a valid debit or credit card will initiate, at the time of check-in, an immediate deduction from your bank account for your room rate, resort fee, inclusive of tax, for all room nights plus $150 per night for incidentals – unless pre-payment, such as MyCheck, has been arranged previously. Upon check-out, any unused funds will be credited back to your account. Based upon the business rules of your bank, it may take 72 hours or longer for your bank to process this back to your account.  

Daily Resort Charge

Omni PGA Frisco Resort & Spa reservations will be subject to a $42 daily resort charge. The daily resort charge includes: 

• Premier In-Room Wi-Fi
• Toll-free, credit card and local telephone calls
• 24 hour use of the fitness center
• Bottled water in room per day
• in-room coffee & tea
• 24/7 on-property shuttle service
• Prefered golf and restaurant reservations on property
• Putter and Golf Ball rental for the Dance Floor Putting green

Debit Card Policy

The use of a debit card will initiate, at the time of check-in, an immediate deduction from your bank account for your room rate, inclusive of tax, for all room nights plus $150 per night for incidentals. Upon check-out, any unused funds will be credited back to your account. Based upon the business rules of your bank, it may take 72 hours or longer for your bank to process this back to your account. We accept a maximum of three reservations under one name and credit card. Separate names and credit cards are required for anything more than three reservations.  

Dining and Recreation Reservations

Advanced reservations and appointments are encouraged for Trick Rider, simulation bays at Lounge by Topgolf and the hitting bays at Ice House to ensure preferred times. Learn More

Early Check-In Policy

Check-in begins at 4 PM. If you arrive prior to 4 PM, you may check your luggage with the Bell Desk and enjoy our dining options, and resort shops.  

Early Departure Policy

If booked with a minimum night requirement or as a holiday package, you will be charged the full length of your reservation.  

Cancellation Policy

Cancellations within 72 hours will be charged one night's room rate, daily resort charge and applicable taxes. Should you need to change or cancel your reservation, please have the confirmation number or the credit card number used to reserve the room available when calling. An advanced deposit of one night plus tax is due at time of booking.

Good Night's Rest Policy

To ensure the comfort and enjoyment of all our guests, the resort enforces a Good Night’s Rest Policy in our guest rooms. Only registered guests are permitted to enter guest room elevators or guest rooms after 10 PM. All guests staying in a room must be registered at check-in. If a disturbance is created as a result of a party or noise from a guest room, all unregistered guests in the room will be asked to leave and the room will be charged for any inconveniences to neighbor guest rooms. These guidelines are in place to ensure every guest enjoys a peaceful and pleasant stay at our resort.

Non-Smoking Policy

Guest rooms are 100% smoke-free. There is a $500 fine + tax if a guest smokes anywhere on property other than the designated smoking area. Smoking area details will be shared soon.

Parking and Valet

The resort offers onsite Valet & Self-Parking options:

Valet - $45 Daily per vehicle with unlimited in/out privileges
Self Parking - $25 Daily per vehicle with unlimited in/out privileges

Pet Policy

Omni PGA Frisco Resort & Spa is a pet-friendly resort. Guests must have a valid credit card on their reservation. Two (2) pets up to 60 lbs. each may be registered to a room. A non-refundable cleaning fee of $150 is to be paid upon check-in. Additional charges for damage may be imposed, if applicable. No dangerous animals, animals perceived to be threatening, wild animals, or other unusual animals will be allowed. The Resort shall make the final determination of whether a specific pet will be permitted on the premises. If the pet causes damage, barks, makes other noises, or is otherwise a cause of guest complaints, the Resort reserves the right to remove the pet and relocate it to another part of the Resort. The Resort prohibits pets from all of the following areas of the Resort: Pool, Fitness Center, Spa, Retail Shops, Golf Facilities, and any Dining area. The pet must be kept in a pet carrier when Resort associates must be in the room to clean or provide other services and/or if you plan on leaving the pet by itself. The guest will be required to sign a document accepting complete financial responsibility for any damage caused by the pet. Limit of two (2) pets allowed in all room types. Guide dogs for the blind or otherwise disabled are exempt from the pet policy — there is no weight limit or pet fee.  

Pool

The resort pools are reserved exclusively for the use of registered hotel guests. The following items/actions are not permitted on the premises: outside food and / or beverages, roll-in and / or large coolers, glassware of any kind, flotation devices, outside speakers or sound devices, smoking and/or vaping. Lounge chairs are available on a first-come, first-served basis, and guest must be present at all times to secure seats. Please be advised that there will be no lifeguard on duty at the pool. In the case of inclement weather, the opening and closing of the pool facilities will be determined by the Omni PGA Frisco Resort & Spa Loss Prevention Team. For additional questions regarding our pool policy, please contact the front desk.

Wellness Policy

Any use of Omni’s fitness centers, Get Fit Kits, Sleep Kits, or participation in off-site exercise classes or other programs offered by Omni (“Wellness Benefits”) is done at participant’s sole risk. Both kits are available upon request. Omni shall not be liable for any injuries, loss, or damage to the participant or participant’s personal property resulting from the use of the Wellness Benefits, regardless of whether it occurs as a result of Omni’s negligence.  If the participant chooses to use the Wellness Benefits, the participant hereby expressly waives any claim of liability - for personal/bodily injury or damages - which occurs to the participant or for any loss of or injury to person or property. This waiver is intended to be a complete release of any responsibility for personal injuries and/or property loss/damage sustained by any participant while on Omni’s premises or at off-site exercise classes, whether using exercise equipment or not.

Photography and Videography

Omni PGA Frisco Resort & Spa prohibits photoshoots without prior approval from the on-property marketing team.

In order to provide a quality experience and privacy for our guests, professional photography and filming on property is limited and requires the following: advance notice, approval of the shoot, payment of location fees prior to the shoot, and proper proof of insurance. For additional information on photography and videography at Omni PGA Frisco Resort & Spa, please contact us at [email protected].

Location fees vary based on photo and video shoot requirements.

Traditional media and social influencers will need to submit a media kit and request to [email protected]. Approval in advance is required.

Sustainability

With a thoughtful and responsible plan, Omni PGA Frisco Resort & Spa is doing its part to sustain a healthy balance of natural resources in our world while ensuring future generations will have abundant resources to enjoy. 

General

Omni Hotels reserves the right to not allow the open carry of handguns or other weapons on the hotel premises.