Mokara Hotel Policies
Important information for your stay
Check-in: 3:00 p.m./Check-out: Noon
AGE REQUIREMENT POLICY
To reserve a room you must be 21 years or older. You must show a valid photo ID upon check-in. Mini bar key will be given to guests 21 years or older.
Individuals 17 years old and younger are considered children at Mokara Hotel & Spa.
CASH PAYING GUESTS
Guests paying in cash must pay their room charges in full with an additional deposit of $100 per night for incidentals at the time of check-in.
DEBIT CARD PAYMENT POLICY
The use of a debit card will initiate, at the time of check-in, an immediate deduction from your bank account for your room rate, inclusive tax, for all room nights plus $100 per night for incidentals. Upon check-out, any unused funds will be credited back to your account. Based upon your bank, it may take 72 hours or longer to process your unused funds back to your account.
CREDIT CARD AUTHORIZATION
Third parties wishing to pay for another guest’s room must contact the hotel at (210) 518-1000.
Mokara Hotel & Spa is a member of the Global Hotel Alliance Loyalty Program, DISCOVERY. Room nights consumed at the property will count toward your tier status with DISCOVERY. Stays at the property will not be counted toward free night rewards with the Omni Select Guest® Loyalty Program and Select Guest® free night rewards cannot be redeemed at this property.
Guests who bring their furry friends must have a valid credit card on file and will be required to sign a document accepting complete financial responsibility for any damage caused. We understand that your pet is part of your family, which is why we are a pet-friendly hotel for dogs and cats up to 25 lbs. Each room with a pet will be charged a non-refundable cleaning fee of $50 per stay. When anyone of our staff members enters the room, your pet must be placed in a carrier. Please prevent your dog from barking or otherwise disturbing other guests. In the event that your pet is the cause of guest complaints, the hotel will request that your pet seeks accommodations elsewhere.
For the well-being of our guests and employees, Mokara Hotel & Spa is a 100% smoke-free facility. The only places where smoking is allowed are 15 feet outside the property entrance and on the River Walk. Smoking not permitted on hotel balconies. If smoking violation occurs in a room, the guest will be charged a $500 non-refundable fee.
GOOD NIGHT’S REST POLICY
To ensure the comfort and enjoyment of all our guests, our hotel enforces a strict “no party policy” in our guest rooms. Maximum occupancy in a room with a king bed is three and a room with two double beds is four. The hotel enforces these maximum occupancy standards and may ask any unregistered guests to vacate a room at any time. In addition, our hotel does not register rooms to minors. A registered adult must be present in all rooms at all times where minors or other non-registered guests are present. In the event we receive a noise complaint and there are unregistered guests after 10:00 p.m., all guests in the room will be asked to leave the hotel without a refund. If complaints of noise in your room inconvenience other guests, we reserve the right to charge your account for any rebates given to these guests as a result of their discomfort. Please understand these guidelines are in place to ensure every guest enjoys a peaceful and pleasant stay in our hotel. By signing this policy at check-in, you are in agreement with its content.
Omni Hotels reserves the right to not allow the open carry of handguns or other weapons on the hotel premises.