CHECK-IN/CHECK OUT
Check-in: 3:00 p.m./Check-out: Noon
LATE CHECK-OUT POLICY
Late check-out up to 4:00 p.m. may be available for an additional $50.
AGE REQUIREMENT POLICY
In order to reserve a room and check in to our property, you must be at least 21 years of age. Photo ID is required at check-in. A "child" is any individual who is 17 years of age or younger.
CASH PAYING GUESTS
A credit card is required to reserve a room. Guests wishing to pay for their stay with cash will need to pay for their stay in full plus $100 per day incidental deposit at time of check-in.
DEBIT CARD PAYMENT POLICY
The use of a debit card will initiate, at the time of check-in, an immediate deduction from your bank account. The charges that will be immediately deducted from your account are your full night's stay charge plus an additional $100 per night for any incidentals. Upon checkout, any unused funds will be credited back to your account. Based upon your bank, it may take 72 hours or longer to process this transaction to your account.
PAYING FOR ANOTHER GUEST'S ROOM
If you would like to pay for another guest's room, please contact the hotel at (203) 772-6664.
PET POLICY
Omni New Haven Hotel at Yale is a pet-friendly hotel. Guests must have a valid credit card on their reservation. The weight of the pet is not to exceed 50 pounds. A non-refundable cleaning fee of $125 + tax will be charged per stay per room (not per pet). One pet is allowed per guest room. If you plan to bring two or more animals in the room, please contact the hotel directly to discuss. Dogs and cats up to 50 pounds only are allowed. Extreme or wild animals are not permitted. In the event a dog begins to bark or is the cause of guest complaints, the guest will be asked to remove the pet. The pet must be placed in a carrier when housekeeping mini-bar staff or engineering enters the room. The guest will be required to sign a document accepting complete financial responsibility for any damage caused by the pet. Guide dogs for the blind or otherwise disabled are exempt from the pet policy - there is no weight limit or pet fee.
GOOD NIGHT'S REST POLICY
Omni New Haven Hotel enforces a Good Night's Rest Policy to ensure the comfort and enjoyment of all our guests. Only registered guests are permitted to enter guest room elevators or guest rooms after 10:30 p.m. All guests must be registered at check-in. If a disturbance is created, as a result of a party or noise from a guest room, all guests in the room will be asked to leave the hotel, without a refund.
SMOKING POLICY
All guest rooms and interior public space is smoke-free. Guests who smoke on property may be charged a fee.
WELLNESS POLICY
Any use of Omni’s fitness centers, Fit Kits, Sleep Kits, or participation in off-site exercise classes or other programs offered by Omni (“Wellness Benefits”) is done at participant’s sole risk. Omni shall not be liable for any injuries, loss, or damage to the participant or participant’s personal property resulting from the use of the Wellness Benefits, regardless of whether it occurs as a result of Omni’s negligence. If the participant chooses to use the Wellness Benefits, the participant hereby expressly waives any claim of liability - for personal/bodily injury or damages - which occurs to the participant or for any loss of or injury to person or property. This waiver is intended to be a complete release of any responsibility for personal injuries and/or property loss/damage sustained by any participant while on Omni’s premises or at off-site exercise classes, whether using exercise equipment or not.